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Catering Sales Manager - The Doubletree by Hilton Raleigh Brownstone Univer

Company: Doubletree by Hilton Raleigh Brownstone University
Location: Raleigh
Posted on: October 12, 2019

Job Description:

DoubleTree by HiltonĀ® Hotel Raleigh - Brownstone - University, located just steps away from NC State, shopping, dining and more. We are a 190 beautiful guest room property and a whopping 15,000 sq. ft. of flexible meeting space. Employees are part of the Hilton Brand Family of Hotels and Chesapeake Hospitality. Chesapeake Hospitality is a dynamic management company offering a variety of opportunities for personal growth and professional development. We value our associates and believe in fostering an inclusive and supportive workplace. Above all, we believe that all of our employees should "Experience What's Possible" for themselves and their careers. Our Team members are offered employee rates when they travel for leisure, friends and family discounts, discounted meals for their meal breaks. Medical, dental, vision, life Insurance, FSA, 401K and more are offered to Full time team members. We are currently seeking a Catering Sales Manager to join our team. The Catering Sales Manager is responsible for soliciting, booking and coordinating catering activity including developing & maintaining accounts, implementing catering and marketing strategies so as to meet/exceed revenue/profit goals while maintaining customer satisfaction. Responsibilities

  • Solicit, negotiate and book new and repeat catering business through various efforts including outside sales calls, telemarketing, mailings, referrals, networking etc. to maximize catering and room revenue.
  • Respond to RFP's received via direct inquiries, third party lead sites, internet/website and walk-in leads and send proposals, collateral and menus, logging all activity and following up with potential clients.
  • Work with clients in order to obtain all final booking details, i.e. food & beverage, room set-up, audio visual requirements, complete rooming list and guest agenda.
  • Ensure quick, efficient responses to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
  • Develop and continually enhance relationships with key catering accounts and individuals to maintain and increase our market share.
  • Holds regular meetings with F&B/Banquet department to review BEOs, upcoming events and other updates as needed.
  • Assist in the development and execution of the budget and marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
  • Maintain up-to-date knowledge of all property offerings, food & beverage minimums, room rentals, hotel rates, strategies, discounts/promotions, meeting space layout and capacities, catering menus with pricing and any in-house events taking place.
  • Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
  • Maintain accurate, legible records and files to provide sales history and continuity of quality service.
  • Participate in the preparation and coordinating of during and after-hour hotel events and fundraisers which includes setting up, interacting with the guests/customers, assisting in clean up and ensuring that the events are successful.
  • Fill in and support coworkers and team as needed to ensure efficient operation.
  • Perform special projects and other duties as assigned and participate in task forces and committees as requested by management. General Requirements:
    • Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous and service oriented manner.
    • Exceptional communications skills in terms of the ability to negotiate, convince, sell and influence professionals and hotel guests.
    • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
    • Knowledge of sales/hospitality principles and practices.
    • Ability to investigate and analyze current activities or information in the sales/marketing field.
    • Ability to travel to area businesses and accounts to solicit new business.
    • Ability to make decisions based on established policies and procedures and guidance from the DOS.
    • Must be effective at listening to, understanding, and clarifying inquiries made guests, staff and corporate officers.
    • Ability to multitask and prioritize and delegate daily workload.
    • Outstanding organizational and time management skills.
    • Ability to handle sensitive material with the utmost discretion and confidentiality.
    • Must be energetic, a self-starter, and able to work in a fast-paced environment.
    • Must be detail-oriented and able to work both independently and with a team.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Must be willing to work on weekends and evenings if required.
    • Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. Education & Experience:
      • A four-year college degree or equivalent education/experience.
      • 2+ years of experience in a hotel sales position
      • Advanced proficiency in the use of Sales and Event Management Systems as well as Microsoft Word and Excel. Physical requirements:
        • This position requires long hours of sitting at a desk in a climate-controlled environment with frequent use of computers, 10 key touch, copiers, facsimiles, keyboards, telephones and other devices.
        • While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity during and throughout their shift, and to lift up to 25 pounds.
        • The employee is required to have close visual acuity to prepare and analyze data and figures, view computer terminals, read and make general observations of facilities or structures.
        • This position requires some travel by car and/or air to hotel and work-related events. (ref. 35880)

Keywords: Doubletree by Hilton Raleigh Brownstone University, Raleigh , Catering Sales Manager - The Doubletree by Hilton Raleigh Brownstone Univer, Sales , Raleigh, North Carolina

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