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Recovery Agent, fluent in Spanish - Raleigh

Company: Smith Debnam
Location: Raleigh
Posted on: September 15, 2019

Job Description:

At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals and staff, are therefore our most important asset. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions.Smith Debnam has been providing legal services to businesses and individuals in North Carolina for more than 30 years. We offer our employees a professional work environment, competitive salaries, quality benefit programs and flexible work hours. Summary Job Description: This position is responsible for the collection of debts for our Retail Clients to include negotiating payment plans and settlements, managing a personal collections portfolio, logging call information and processing documents. This position works in a professional phone center environment managing a large volume of inbound and outbound calls, to include all calls from debtors whose only language is Spanish.Essential Duties and Responsibilities: Negotiate payment plans and settlements with debtorsAnswer and process inbound calls, place outbound callsProcess paymentsUpdate electronic case filesManage a personal collections portfolio Knowledge, Skills, and Abilities Required: Must be bi-lingual in both English and SpanishStrong ability to negotiate and persuadeStrong ability to analyze and problem solveAbility to demonstrate collections or customer service phone center skillsAbility to meet monthly revenue quotasBachelors or Associate Degree PreferredProficient with Microsoft Office Products (Word, Outlook and Excel)Understanding of litigation legal process a plusAbility to work in a team environmentGood verbal and written communication skills

Keywords: Smith Debnam, Raleigh , Recovery Agent, fluent in Spanish - Raleigh, Sales , Raleigh, North Carolina

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