Parts Counter Sales Associate
Company: Transource Inc
Location: Greensboro
Posted on: May 8, 2024
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Job Description:
Job DescriptionJob Title: Parts CounterpersonDepartment:
PartsReports To:FLSA Status:Approved By: TranSource HRRevised:
5/18/21SUMMARYRepresents the company resolving customer needs by
providing the correct parts to all customers, over the counter,
through the shop, or on the phone.ESSENTIAL DUTIES Assists all
customers (retail and shop) in selecting required parts in a
friendly, professional, and efficient manner Informs customers of
companion part requirements and specials, and ensures that the
customer is exposed to the full product line Answers phone calls,
providing price quotes and other information Reviews shop estimates
to be sure the parts that are ordered are correct and all pricing
is in line with the estimate Provides high level of service to
internal and external customers Pulls and fills orders from
warehouse stock multiple times throughout the day sometimes
requiring use of forklift Notifies parts manager of out-of-stock
parts or shop materials that need immediate attention Locates
out-of-stock parts from outside source and submits an emergency
order, if necessary Notifies the service advisor and the customer
when special ordered parts have been received Notifies the shops
when all parts have arrived and when they will be delivered Pulls
orders for delivery to shops from warehouse stock, making sure all
parts are tagged with customer names and job number Follows up on
back-ordered parts Verifies will-call and back-order files weekly
and returns to vendors, or stocks those items not picked up or
required Replenishes assigned inventory daily Assists outside sales
representatives with preparing their orders Makes sure all internal
requests for parts are billed on service repair order. Receives
payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer Ensures
that all customers receive their copy of the invoice Issues credit
for parts returned, ensuring that the original invoice, or its
number, is available so that purchase and pricing can be verified
Issues and tracks requested shop tools to technicians in the shops
Must be able to be trained to use forklift as forklifts are used
for daily job tasks Keeps orderly records of all repair orders,
invoices, insurance estimates, and special- order parts Sets up
orders for daily shipment, delivery, or pick-up in the warehouse.
Solicits assigned accounts by phone Keeps front and rear counter
areas clean and uncluttered. Cleans computer terminals and printers
daily Participates in all training programs that are made available
Keeps current on new products and product updates Participates with
the parts manager in maintaining a lost sales tracking program
Maintains professional appearance Essential Duties include the
following. Other duties may be assigned. Must be able to fulfill
essential job functions in a consistent state of alertness and safe
mannerSUPERVISORY RESPONSIBILITIES / QUALIFICATIONSTo perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.EDUCATION and/or
EXPERIENCEHigh school diploma or general education degree (GED); or
one to three months related experience and/or training; or
equivalent combination of education and experience.Good
interpersonal skills and basic computer skills. MS Office (Word &
Excel) skills are highly recommended. Ability to be trained on
business software products which are an essential tool in this
position.LANGUAGE SKILLSAbility to read and comprehend simple
instructions, short correspondence, and memos. Ability to write
simple correspondence. Ability to effectively present information
in one-on-one and small group situations to customers, clients, and
other employees of the organizationAbility to read and interpret
documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees of organization.MATHEMATICAL
SKILLSAbility to add, subtract, multiply, and divide in all units
of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphsAbility to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.REASONING ABILITYAbility to apply common sense
understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional
or no variables.Ability to apply common sense understanding to
carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in
standardized situations.Ability to apply common sense understanding
to carry out instructions furnished in written, oral, or diagram
form. Ability to deal with problems involving several concrete
variables in standardized situations.PHYSICAL DEMANDSRequires
lifting/carrying up to 25 lbs. frequently and up to 130 lbs.
occasionally. Must be able to push/pull a force up to 120 lbs.
during the normal course of the workday. Must be able to climb up
and down steps to reach for, pull out and carry parts from
warehouse shelving.Requires standing, bending, stretching,
stooping, crouching, reaching and manipulating a computer keyboard;
heavy lifting. Requires the use of both handsThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.WORK
ENVIRONMENTMostly indoor work. Some noise while working around
operation departments. The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.by Jobble
Keywords: Transource Inc, Raleigh , Parts Counter Sales Associate, Sales , Greensboro, North Carolina
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