Sales Consultant
Company: Best Buy
Location: Raleigh
Posted on: May 28, 2023
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Job Description:
The Best Buy Consultant focuses on providing our customers with
dedicated service, consultation, and basic design solutions. They
have skilled expertise in complex solutions across multiple product
categories and services. Best Buy Consultants help our customers in
stores through appointments or walk-ins. They are responsible for
meeting customers' current needs and building future opportunities.
At Best Buy, we create work environments where every employee feels
like they truly belong and contribute to our shared purpose. We are
one of the best companies for our customers and employees because
we fully embrace people from all backgrounds and identities. Our
customer base is diverse, and we are committed to ensuring that our
workforce is reflective of the communities we serve. We are
obsessed with building long term relationships with our customers.
Every team member should feel empowered to deliver a world-class
and unique experience based on what each customer needs. Key
Responsibilities Helps drive a positive customer experience by
building relationships, exhibiting empathy, and providing solutions
to their needs. Guides customers through complex solutions across
multiple product categories and services in home, in-store, and
virtually. Seamlessly incorporates knowledge across all categories
to build broader, more impactful solutions. Supports projects from
start to finish while acting as a liaison for customers throughout
their journey. Coordinates "My Team" system for customers to see
projects from initial vision and development to delivery and
installation. Maintains relationships with other employees across
channels through coaching and supervision to ensure a smooth
process with consultants. Supports customer interaction from
pre-call and walkthrough to installation and post-sale follow up.
Delivers solutions across every channel of Best Buy with a full
understanding of all sales and transactional systems. Connects
customers with appropriate experts within the organization.
Navigates services and solutions of Best Buy capabilities to pair
customers with the appropriate level of sales support from
Consultants to Designers and Account Managers as needed. Basic
Qualifications 1 year of experience building complex solutions in
sales, customer service, or related fields 1 year of experience
selling in premium products, luxury brands, and/or custom design
environments Must be at least 16 years of age Preferred
Qualifications 1 year of leadership experience in related field or
military leadership equivalent 1 year of experience in Customer
Relationship Management (CRM)
PDN-992339e4-2901-4d6c-b991-6f07116ebf1e
Keywords: Best Buy, Raleigh , Sales Consultant, Sales , Raleigh, North Carolina
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