Customer Service Representative
Company: Benchmark Community Bank
Location: Wake Forest
Posted on: May 27, 2023
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Job Description:
Benchmark Community Bank is seeking to hire an outgoing and
service-oriented Customer Service Representative for our branch in
Wake Forest, NC. The Customer Service Representative leaves a
lasting impression and assists our customers with a variety of
financial transactions. Do you love working in customer service,
but are looking for better hours and better pay? Then, this might
be the opportunity that you've been looking for!
This Customer Service Representative position offers a competitive
pay scale along with a robust benefits package that includes
medical, dental, vision, life, LTD, STD, 401(k) match up to 5% of
salary, HSA funds, free checking, 11 paid holidays, wellness
incentives, education, training, and opportunities for growth.
ABOUT BENCHMARK COMMUNITY BANK
Benchmark Community Bank is a full-service, progressive financial
institution that is integrally involved with each of the
communities that we serve. In 1971, BCB opened for business in a
"doublewide" in Kenbridge, Virginia. From those humble beginnings
51 years ago, Benchmark's leaders have developed a well-regarded
institution upon which many Southside Virginians depend for their
banking needs. Since 1971 growth has been strong and steady and we
are proud to serve the Southside Virginia and northern North
Carolina communities. Over the years, we have also continually
found ways to give back to the community in which our customers
live. We have always been and intend to continue to remain locally
owned and operated.
Benchmark Community Bank is not only a great place to do business,
but it is also a great place to work. As a part of our team, our
staff members enjoy excellent benefits, a dynamic work environment,
opportunities for internal advancement, professional development,
and much more.
A DAY IN THE LIFE AS A TELLER / CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you cheerfully greet
customers as they walk through our doors at the Wake Forest branch.
You are the first point of contact for the majority of our
customers and the first impression in the newest community we
serve. Because of your friendly and service-oriented personality,
building relationships with our customers comes naturally.
You stay busy as you efficiently process routine financial
transactions for our customers such as deposits, withdrawals,
checks, and loan payments. You also have opportunities to utilize
your product knowledge and recommend financial products and
services to meet the current and future financial needs of our
customers. During your workday, you maintain a cash drawer with all
the proper controls, vouchers, receipts, security, proofs, ect.,
ensuring it balances at the end of each day. You also assist
customers on the phone or online with basic financial transactions
such as looking up account info, posting transfers, and taking loan
applications in a timely, accurate, and friendly manner. You answer
questions about our products and services to both existing and
potential customers and are empowered to solve problems.
As an ambitious learner and team member, you eagerly take on all
service opportunities - from the easy going to the challenging.
Your service tasks include new account processing, updating
customer and account information and providing needs-based
solutions for customers. You enjoy being part of a fun, supportive
team, but most of all you love serving our customers and go home at
the end of the day feeling great about the service you've provided
them!QUALIFICATIONS
* 3-5 years of previous banking experience, preferred
* Excellent relationship building skills
* Experience working with the public and handling money
* Basic math and computer skills
Are you passionate about providing excellent customer service? Are
you friendly and personable? Do you have excellent communication
skills? Are you detail-oriented and conscientious? Do you thrive in
a fast-paced environment? Can you remain confident and calm in
challenging situations? Do you want to work for a company who is as
passionate about your community as you are? If so, then you might
just be perfect for this position!
WORK SCHEDULE
This is a full-time position. The scheduled hours are Monday-Friday
8:30 a.m.- 5:00 p.m. You will still have your Saturday afternoons,
late evenings, and every Sunday free!
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very
quick and easy application process. If you feel that you would be a
great fit for this Customer Service Representative / Teller
position, please fill out our so that we can review your
information. We look forward to meeting you!
Keywords: Benchmark Community Bank, Raleigh , Customer Service Representative, Sales , Wake Forest, North Carolina
Click
here to apply!
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