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Customer Service Representative

Company: Benchmark Community Bank
Location: Wake Forest
Posted on: May 27, 2023

Job Description:

Benchmark Community Bank is seeking to hire an outgoing and service-oriented Customer Service Representative for our branch in Wake Forest, NC. The Customer Service Representative leaves a lasting impression and assists our customers with a variety of financial transactions. Do you love working in customer service, but are looking for better hours and better pay? Then, this might be the opportunity that you've been looking for!

This Customer Service Representative position offers a competitive pay scale along with a robust benefits package that includes medical, dental, vision, life, LTD, STD, 401(k) match up to 5% of salary, HSA funds, free checking, 11 paid holidays, wellness incentives, education, training, and opportunities for growth.

Benchmark Community Bank is a full-service, progressive financial institution that is integrally involved with each of the communities that we serve. In 1971, BCB opened for business in a "doublewide" in Kenbridge, Virginia. From those humble beginnings 51 years ago, Benchmark's leaders have developed a well-regarded institution upon which many Southside Virginians depend for their banking needs. Since 1971 growth has been strong and steady and we are proud to serve the Southside Virginia and northern North Carolina communities. Over the years, we have also continually found ways to give back to the community in which our customers live. We have always been and intend to continue to remain locally owned and operated.

Benchmark Community Bank is not only a great place to do business, but it is also a great place to work. As a part of our team, our staff members enjoy excellent benefits, a dynamic work environment, opportunities for internal advancement, professional development, and much more.

As a Customer Service Representative, you cheerfully greet customers as they walk through our doors at the Wake Forest branch. You are the first point of contact for the majority of our customers and the first impression in the newest community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally.

You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments. You also have opportunities to utilize your product knowledge and recommend financial products and services to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, ect., ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner. You answer questions about our products and services to both existing and potential customers and are empowered to solve problems.

As an ambitious learner and team member, you eagerly take on all service opportunities - from the easy going to the challenging. Your service tasks include new account processing, updating customer and account information and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them!QUALIFICATIONS
* 3-5 years of previous banking experience, preferred
* Excellent relationship building skills
* Experience working with the public and handling money
* Basic math and computer skills

Are you passionate about providing excellent customer service? Are you friendly and personable? Do you have excellent communication skills? Are you detail-oriented and conscientious? Do you thrive in a fast-paced environment? Can you remain confident and calm in challenging situations? Do you want to work for a company who is as passionate about your community as you are? If so, then you might just be perfect for this position!


This is a full-time position. The scheduled hours are Monday-Friday 8:30 a.m.- 5:00 p.m. You will still have your Saturday afternoons, late evenings, and every Sunday free!

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be a great fit for this Customer Service Representative / Teller position, please fill out our so that we can review your information. We look forward to meeting you!

Keywords: Benchmark Community Bank, Raleigh , Customer Service Representative, Sales , Wake Forest, North Carolina

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