Customer Service Representative
Company: NRG Energy
Location: Raleigh
Posted on: January 25, 2023
Job Description:
At NRG, we're bringing the power of energy to people and
organizations by putting customers at the center of everything we
do. We generate electricity and provide energy solutions and
natural gas to millions of customers through our diverse portfolio
of retail brands. A Fortune 500 company, operating in the United
States and Canada, NRG delivers innovative solutions while
advocating for competitive energy markets and customer choice,
working towards a sustainable energy future. More information is
available at www.nrg.com. Connect with NRG on Facebook, LinkedIn
and follow us on Twitter @nrgenergy.Why NRG is a great place to
work:
- Great company culture!! Voted as a BEST employer by Forbes
- A competitive total compensation package, including annual
incentive and/or commission
- Benefits on the first day of employment -Medical, Dental,
Vision, Life Insurance, etc.Job Summary: The Customer Service
Representative will support the operational business needs by
communicating with and addressing all customer needs and inquiries
as well as partnering with field employees and management and
completing all applicable administrative duties. Essential
Duties/Responsibilities*:
- Answers phones, schedules customers and assists customers with
any/all inquiries.
- Provides customer services relating to sales, sales promotions,
installations and communications.
- Takes incoming and makes outbound calls, processes credit
cards, offers service plans, schedules appointments, processes
refunds.
- Manages all data entry including but not limited to utilization
of emails, text messages and other communicative tools to help
efficiently route manpower and other resources throughout the
days.
- Makes outbound customer phone calls in limited situations
typically when following up on permits and inspections as well as
rescheduling services for customers.
- Ensures that good customer relations are maintained, and that
customer claims and complaints are resolved fairly, effectively and
in accordance with the consumer laws.
- Follows location initiatives and proactively informs and
educates customers.
- Makes recommendations and in some cases develops improvement
plans in response to customer surveys.
- Follows all company policies and procedures, including but not
limited to safety.
- Other duties as assigned.* Duties may vary by location.Minimum
Requirements:
- High School Diploma or GED.
- 2-4 years of experience working in an office setting with a
minimum of 20% of daily duties assisting customers over the
phone.
- General computer competency is required, including a minimum of
1-year experience Microsoft Excel, Word, and Outlook.
- Must be able to communicate in English effectively, both
verbally and in writing.
- Valid driver's license required.
- Ability to work overtime with little notice; weekends hours may
occasionally be required.Preferred Qualifications:
- Completed college course work.Additional Knowledge, Skills and
Abilities:
- Customer service mindset.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment.
- Strong organizational skills, attention to detail and the
ability to multi-task.
- Willingness to learn and be a part of a team.
- Positive attitude and a team player.
- Related work experience may be substituted for education
- Ability to build positive relationships with customers, both
internal and external.
- Willingness and ability to work collaboratively with all levels
of the organization.
- Safety mindset and acceptance of a safety culture.Working
Conditions:
- Open office environment.
- Fast-paced environment.Physical Requirements:
- Must be able to lift/move up to 20 pounds frequently.
- Frequently performs tasks requiring bending at the waist,
kneeling or crouching.
- Must be able to adhere to long periods of standing, walking or
sitting.
- Ability to hear, understand and distinguish speech and/or other
sounds to operate phones or other office equipment safely.
- With natural or corrected vision, able to see and focus for
close, distance, peripheral vision with normal depth
perception.
- Ability to express or exchange ideas by means of the spoken
word to impart oral information to others.
- Ability to enter text or data into a computer by means of a
traditional keyboard or 10-key numeric keypad.
- Must be able to use arms and hands to reach overhead, signal,
grab, hold, lift, turn, push and pull objects and tools.NRG Energy
is committed to a drug and alcohol free workplace. To the extent
permitted by law and any applicable collective bargaining
agreement, employees are subject to periodic random drug testing,
and post-accident and reasonable suspicion drug and alcohol
testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the
Law Poster(The poster can be found at
http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Level,
Title and/or Salary may be adjusted based on the applicant's
experience or skills.Official description on file with Talent.
Keywords: NRG Energy, Raleigh , Customer Service Representative, Sales , Raleigh, North Carolina
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