Scheduling/Customer Service Representative - Rex H&V Screening & Nutrition
Company: UNC Health Care
Posted on: August 6, 2022
Become part of an inclusive organization with over 40,000 diverse
employees, whose mission is to improve the health and well-being of
the unique communities we serve.
Summary:Works collaboratively to ensure accuracy and completeness
of scheduled procedures.
Responsibilities:1. Works collaboratively to ensure accuracy and
completeness of scheduled procedures. Consistently obtains accurate
demographic information and utilizes system prompts to secure all
relevant scheduling information. Requests appropriate comparison
films and prior medical records when necessary.2. Accurately
communicates procedure and prep information to patient and
physician office staff.3. Obtains accurate and valid physician
orders for all procedures.4. Consistently achieves productivity and
customer satisfaction goals.5. Distributes updated department
schedules in a timely manner. Schedules reflect complete and
accurate clinical information.6. Maintains current clinical
knowledge and skills related to diagnostic procedures and
scheduling software.7. Serves as a departmental receptionist and
office assistant as needed.8. Performs Registrations for patients
to include contract registration for Managed Care patients and
complete registration for Government Payors.
Other information:Education Requirements:--- High School Diploma or
GED plus one year of related experience or training
required.Licensure/Certification Requirements:--- No licensure or
certification required.Professional Experience Requirements:--- CDL
--- Prefer experience in healthcare setting with exposure to
patient registration or scheduling, or insurance authorization
processes. Requires exceptional customer service and organizational
skills. Medical terminology desired.
Knowledge/Skills/and Abilities Requirements:
--- LANGUAGE SKILLS Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or
employees of organization. MATHEMATICAL SKILLS Ability to add and
subtract two digit numbers and to multiply and divide with 10's and
100's. Ability to apply concepts such as fractions, percentages,
ratios, and proportions to practical situations. REASONING ABILITY
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations. Ability to define problems, collect data
or information, establish facts, and draw valid conclusions.
Ability to develop independent solutions.
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex H&V Screening & Nutritrion
Work Type: Per Diem
Standard Hours Per Week: 5.00
Work Schedule: Variable
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a
NC Health), a private, fully-owned subsidiary of UNC Heath Care
System. This is not a State employed position.
Keywords: UNC Health Care, Raleigh , Scheduling/Customer Service Representative - Rex H&V Screening & Nutrition, Sales , Raleigh, North Carolina
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