Sales Support Agent

Company: VICTRA (ABC Phones of North Carolina)
Location: Raleigh
Posted on: May 16, 2022

Job Description:

Job DescriptionYOUR FOCUS (Job Duties and Responsibilities):Everyone plays an important role. You will learn about many other departments throughout the company and their respective processes which will help you to expand and grow your career. You will work with multiple software systems, answer incoming calls from the Business Team and guests, assist with sales transactions and support the Retail to Business Team with technical issues and work collaboratively within a diverse workforce. As a Sales Support Agent, you will:Maintain day-to-day administrative tasks within our Point-of-Sale (POS) systemAnswer inbound calls daily from our sales floor staff regarding system issues, sales, and processes.Help answer and address any questions or concerns presented by sales staff.Support sales force as needed and provide backup support to other departments when needed.Identify opportunities to improve the efficiency of processes and procedures within department.Communicate effectively with sales staff and maintain a working relationship with all departments within the Store Support Center.Consistently provide a positive experience to all sales staff and internal employeesWork independently and pay special attention to detail and problem resolution.Input information into Excel and Google DocsYOUR BACKGROUND (REQUIREMENTS):We are looking for an excellent communicator and self-starter. Someone that can think quick on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Business Help Desk Agent to bring the following:High School diploma or equivalent1-2 years of experience in a customer service settingPrevious help desk experience is helpful, but not required.Proficient in MicrosoftWord, Excel, PowerPoint, OutlookMust be an effective communicator- clear and professional exchange with an ability to understand verbal cues.PHYSICAL REQUIREMENTSAbility to sit and stand for extended periods of time.TRAVEL REQUIREMENTS NONEEOE/M/F/D/SO

Keywords: VICTRA (ABC Phones of North Carolina), Raleigh , Sales Support Agent, Sales , Raleigh, North Carolina