Sales Support Agent
Company: VICTRA (ABC Phones of North Carolina)
Location: Raleigh
Posted on: May 16, 2022
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Job Description:
Job DescriptionYOUR FOCUS (Job Duties and
Responsibilities):Everyone plays an important role. You will learn
about many other departments throughout the company and their
respective processes which will help you to expand and grow your
career. You will work with multiple software systems, answer
incoming calls from the Business Team and guests, assist with sales
transactions and support the Retail to Business Team with technical
issues and work collaboratively within a diverse workforce. As a
Sales Support Agent, you will:Maintain day-to-day administrative
tasks within our Point-of-Sale (POS) systemAnswer inbound calls
daily from our sales floor staff regarding system issues, sales,
and processes.Help answer and address any questions or concerns
presented by sales staff.Support sales force as needed and provide
backup support to other departments when needed.Identify
opportunities to improve the efficiency of processes and procedures
within department.Communicate effectively with sales staff and
maintain a working relationship with all departments within the
Store Support Center.Consistently provide a positive experience to
all sales staff and internal employeesWork independently and pay
special attention to detail and problem resolution.Input
information into Excel and Google DocsYOUR BACKGROUND
(REQUIREMENTS):We are looking for an excellent communicator and
self-starter. Someone that can think quick on their feet, work
independently, think creatively, and support harmoniously.
Accordingly, we are looking for the Business Help Desk Agent to
bring the following:High School diploma or equivalent1-2 years of
experience in a customer service settingPrevious help desk
experience is helpful, but not required.Proficient in
MicrosoftWord, Excel, PowerPoint, OutlookMust be an effective
communicator- clear and professional exchange with an ability to
understand verbal cues.PHYSICAL REQUIREMENTSAbility to sit and
stand for extended periods of time.TRAVEL REQUIREMENTS
NONEEOE/M/F/D/SO
Keywords: VICTRA (ABC Phones of North Carolina), Raleigh , Sales Support Agent, Sales , Raleigh, North Carolina
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