Sales Operations Support Representative

Company: Waterlogic USA
Location: Raleigh
Posted on: January 16, 2022

Job Description:

Overview:COMPANY OVERVIEW
Waterlogic Americas is a global designer, manufacturer, distributor, and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.
Responsibilities:

• Receiving of all inbound calls and handling customer issues as needed (create Sales Orders, transfer to other departments etc)
• Creating of customer orders from either phone call, email or Live Chat.
• Following up on Customer issues concerning incorrect product, damaged shipments.
• Creating Customer Welcome letters, follow ups with new customers and existing customers.
• Becoming well versed in all office positions, including Dispatcher, Purchasing, and Pick Pack and Ship.
• Completion of all online training programs.
• Computer experience a must. Must be familiar with Company CRM software, Microsoft Outlook, Live Chat
• Understand & adhere to all Waterlogic policies.
• Clock in & out per your assigned schedule & co-ordination with dispatcher.
• Communicate with Specialty Management on daily basis.
• Able to lift up to 25 lbs.
• Attend online meetings per your calendar schedule.Qualifications:
  • Technology literate (ability to use hardware & software as trained)
  • Excellent communication skills (both written & oral).
  • High School Diploma

Keywords: Waterlogic USA, Raleigh , Sales Operations Support Representative, Sales , Raleigh, North Carolina