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Distributor Sales Support Representative

Company: Dilworth Coffee
Location: Raleigh
Posted on: January 16, 2022

Job Description:

Looking for a place that welcomes you to be innovative, entrepreneurial and curious? We are hiring team members who are passionate about customer success and willing to do the right thing - not the convenient thing. Our values further define what we expect. Be respectful, proud (but humble).

exists to provide each customer with a great coffee experience. We provide our wholesale customers with the coffees, products, tools, and knowledge to offer their own great coffee experiences. We supply specialty beverage products, coffee equipment, and accessories to coffee shops, cafes, restaurants, and other businesses.


  • Collaborating closely with the Distributor Channel Sales team to generate sales of Dilworth Coffee products and services.
  • Assist the distributor and their sales team to present, work and close on leads and convert to Dilworth Coffee products and services.
  • Perform joint calls with the Distributor Sales team.
  • Schedule and manage logistics for appointments and product demonstrations.
  • Assist the Distributor Sales team in lead generation, proposal and presentation development and account closing.
  • Handle account set up and continually review order history to maintain knowledge of customers and update customers on new products.
  • Provide support to manage the account and prepare and review sales reports.
  • Investigate and resolve customer questions, issues or concerns about orders, billing and product condition.
  • Meet outlined performance goals (number of calls, product demonstrations).

    • Must have customer facing experience in the food, coffee or hospitality services industry
    • Basic PC skills and proficiency with MS Outlook and Excel. Familiarity with a CRM to track and manage prospect and customer contacts
    • Strong communication skills- both verbal and written
    • Ability to constantly position oneself to move products and equipment weighing up to 50 pounds for various product demonstrations and educational sessions


      Based in Raleigh at Dilworth headquarters (4320 Delta Lake Dr, Raleigh, NC 27612) with some travel to visit prospects and customers, attend trade shows and to work at distributor sites for demonstrations.


      Base plus expense reimbursements and allowances

      Incentive compensation for meeting performance goals


      Health, Dental and Vision Insurance

      Life and AD&D Insurance

      Short and Long Term Disability

      AFLAC Supplemental

      401(k) with match


      Paid Holidays (8)

      Paid Time Off (10 days initially increasing to 15 on seniority)

      Discounts on Dilworth Coffee products

      Dilworth is committed to fair trade and giving everyone a fair shake. From creating an accessible, supportive environment that recognizes diversity and cultural competence as well as giving back to others, particularly in the countries and countries where their beans are sourced.

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Keywords: Dilworth Coffee, Raleigh , Distributor Sales Support Representative, Sales , Raleigh, North Carolina

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