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Weekend Inside Sales Rep (Appointment Setter)

Company: Bath Fitter
Location: Garner
Posted on: January 15, 2022

Job Description:

Saturday: 9a-5pSunday: 11a-5p.Pay Rate: $17.00Do you know how to MAKE IT HAPPEN?Are you a people person? Do you love knowing you have helped make a difference in someone's life? IF you do - Bath Fitter is the place for you! Our Inside Sale Representatives work hard to always make our customers smile.Pride, accomplishment and outstanding customer interactions are just a few of the day- to- day experiences you can expect while at Bath Fitter. As an Inside Sale Representative, you will provide prospective customers with the information they need to take the next step in their home improvement plans! You will speak with customers daily, using your outstanding client service skills to excite the customers about what Bath Fitter can do for their homes!Apply today, and join our team as an Inside Sale Representative!The Inside Sales Representative (ISR) is responsible for setting appointments for estimates with prospective customers.Tasks and Responsibilities

  • The primary responsibility of the Inside Sales Representative is to set appointments for estimates in a professional and friendly manner.
  • Answer all incoming calls from prospective customers promptly and politely and set appointments with a success rate that meets or exceeds defined objectives.
  • Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives.
  • Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
  • Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
  • Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer.
  • Answer the telephone promptly and politely.
  • Handle customer inquiries and complaints with utmost professionalism.
  • Input and maintain all data related to leads and scheduling in our CRM systems.
  • Job dimension, if required Promote The Wave referral program to all customers and branch employees.
  • Provide support, tips and training to all branch Wave Members.
  • Conduct pre-appointment calls to targeted commercial and residential prospects.
  • Schedule the Sales Consultant's post install quality control visit.
  • Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).
  • Abide by all Bath Fitter policies and procedures.
  • Adhere to all Bath Fitter safety policies and procedures.
  • Attend and participate in regular branch and/or regional meetings and training sessions.
  • Realize the Inside Sales Representative's role as the personal representative of Bath Fitter while on the job and act accordingly.
  • Perform other duties as assigned. Flexible work week and hours including weekend workJob Requirements
    • Education and/or Experience - High school diploma or general education degree (GED); and six to twelve months' sales or inside sales related experience.
    • Language Skills - Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
    • Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure.
    • Reasoning Ability - Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions.
    • Computer Skills - Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, and word processing software.
    • Communication Skills - Be able to effectively communicate orally and in writing.Demonstrated Skills
      • Problem Solving - Identifies and resolves problem in a timely manner.
      • Oral Communication - Speaks clearly and persuasively; participates in meetings.
      • Written Communication - Writes clearly; able to read and interpret written information.
      • Teamwork - Contributes to building positive team spirit.
      • Diversity - Promotes a harassment-free environment.
      • Ethics - Treats people with integrity and ethically.
      • Organizational Support - Supports organization's goals, values, and code of ethics.
      • Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely and appropriate decisions.
      • Planning/Organizing - Prioritizes work activities; uses time efficiently.
      • Professionalism - Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions.
      • Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality.
      • Quantity - Meets productivity standards; completes work in timely manner.
      • Safety and security - Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
      • Attendance/Punctuality - Is consistently at work and on time.Bath Fitter is an equal opportunity employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.ABOUT US:Since 1984, Bath Fitter has been selling and installing our unique "tub-over-tub" and "seamless wall systems". We are growing rapidly with locations all across North America. The popularity of our one day installation process, premium quality product and exceptional warranty has made Bath Fitter the first choice for bathroom renovations in private homes, hotels, motels, and multi-unit residential buildings.Come grow with us!eptxus96eV

Keywords: Bath Fitter, Raleigh , Weekend Inside Sales Rep (Appointment Setter), Sales , Garner, North Carolina

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