Client Service Representative - MakoRx

Company: Mako Medical Laboratories
Location: Raleigh
Posted on: November 22, 2021

Job Description:

Duties and responsibilities:

* Be approachable, friendly, and a team player * Show leadership by initiating tasks concerning the benefit of customers * Assists clients/customers with a gracious attitude concerning membership questions and be able to handle customer card activations and deactivations * Ability to think critically about complex customer solutions * Provide quick and efficient solutions for clients/customers * Understands and can explain the MakoRx membership programs to current and prospective clients * Requires strong oral, written and interpersonal communication skills, problem-solving skills, and analytical skills * Elicit effective troubleshooting for customers and resolve client and member issues * Answer incoming phone calls to register new patients from treatment centers * Answer and monitor emails daily * Maintain inventory of all pharmacy materials and place order for any items below par levels * Respond to and resolve escalated issues and/or unique or complex requests from customers. * Support sales team by delivering excellent customer services to all our clients * Maintain co-worker job duties when not in the office * Execute various components of the MakoRx membership program using project management skills * Other duties as assigned

Professional Qualifications: Qualifications include:

* Requires a H.S. Diploma; Bachelor's degree would be desirable * 1-2 years of customer service experience within retail pharmacy preferred * Pharmacy Technician Certification a plus * Read, understand and comply with MakoRx policies and procedures * Experience with direct customer service and ability to maintain relationships * High energy and results driven * Capable of working independently on assigned tasks and communicating/sharing workload as a team * Outstanding interpersonal and problem solving skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Mako Medical Laboratories, Raleigh , Client Service Representative - MakoRx, Sales , Raleigh, North Carolina