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Customer Service Representative

Company: Slate Inc
Location: Raleigh
Posted on: November 22, 2021

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists.ResponsibilitiesDevelop external and internal communications strategies around sales, product knowledge, and growth strategies relevant to our businessBuild a reputation for our client's services through presentations, price quotes, and excellent customer service.Build, maintain and manage account relationships through interaction and advocacyUtilize CRM system to qualify new prospects*SkillsProven customer support experience or experience as a client service representativeCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyJob Type: Full-timePay: $12.00 - $18.00 per hourSchedule:Monday to FridayAbility to commute/relocate:Raleigh, NC 27609: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location

Keywords: Slate Inc, Raleigh , Customer Service Representative, Sales , Raleigh, North Carolina

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