Member Services Representative Sub
Company: Planet Fitness - Excel Fitness
Posted on: May 4, 2021
Looking to pick up extra hours? Join our team! As a Member
Service Representative Sub, you will have flexibility in your
schedule, as you provide the team added support when needed!More
importantly, regardless of where you start with us, in one to two
years, you could be earning $50k a year with Planet Fitness!
Essential Duties and Responsibilities - Provide an exceptional
customer service experience by filling in for available shifts when
needed. -Responsibilities include:
- Be on call to assist with shift coverage, as needed
- Check members into the system.
- Take prospective members on tours then assist them with the new
account sign-up process
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
- Detailed cleaning in all areas of the facility.
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older. Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs. We are Excel
Fitness, a Planet Fitness franchise group based out of Austin, TX
with 80+ clubs and growing! Since 2016, we have grown from 16
locations in TX to over 80 locations in 6 states in great markets
like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are
opening 10+ new clubs a year and with that kind of growth, you can
build a great career here! In fact most of our senior managers
started at the front desk and worked their way up to now earning
base salaries that begin at $42k as a GM, $60k as a Regional
manager(responsible for 5-10 locations), and all the way up to over
a $100k as a Regional Director overseeing 10+ locations!But it all
starts at the front desk where all of our Team Players (what we
call our employees) are responsible for creating a positive member
experience through superior level of customer service and
cleanliness.What are you waiting for? APPLY TODAY!image.png 215.06
KB Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Planet Fitness - Excel Fitness, Raleigh , Member Services Representative Sub, Sales , Smithfield, North Carolina
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