Client Service Representative #remote role
Company: PerkinElmer
Location: Raleigh
Posted on: April 10, 2021
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Job Description:
Duties and Responsibilities: Provide Level 1 telephone support
to external clients as required.Develop complete understanding of
genomics testing services to effectively communicate and assist in
resolving client issues.Provide highest levels of customer service
to assure current client satisfaction; maintains sensitivity to all
potential issues, communicates those issues to appropriate persons
within the organization to effect rapid resolution.Responding to
general requests relating to specimen requirements and collection
guidelines, faxing of written reports, confirmation of sample
receipt and verification of transfusion date/type, TAT
etc.Retrieval and triage of requests for data/demographic
changes.Monitoring and responding to client internet requests.The
candidate will be expected to work well in a collaborative team
environment and to communicate effectively with others.Other tasks
as requested by the Supervisor of Client Services.Basic
Qualifications: Bachelor's degree in SciencePreferred
Qualifications:Knowledge of basic genetic concepts and
terminology.Proficiency in Microsoft Office (Word, Excel, Access,
PowerPoint and Outlook)Strong organizational skills and attention
to detail.Excellent oral and written communication skills, customer
relations and ability to effectively communicate with patients and
healthcare professionals.Self-motivation and ability to work both
independently and in a team environment.Skilled in prioritization,
multitasking, and critical thinking/problem solving.Curiosity,
creativity, enthusiasm, and the ability to learn quickly.Previous
experience working in a healthcare or laboratory setting strongly
preferred.PDN-931428af-6cb6-41d5-9427-2e6ed7d3ac97
Keywords: PerkinElmer, Raleigh , Client Service Representative #remote role, Sales , Raleigh, North Carolina
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