Raleigh - Work at Home Customer Sales and Service Representative ($14.21/hr!!!)
Company: Concentrix
Location: Raleigh
Posted on: April 10, 2021
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Job Description:
At Concentrix we are fanatical about our staff and
clients.------We are tenacious in our pursuit of excellence and of
high quality service.----We're not afraid of being bold and
disruptive in the marketplace and we like shaking things up.----We
take our values seriously and they are threaded into everything
that we do - we are ONE CONCENTRIX.--Join us and BE the Difference
for the world's best brands!
This position offers voice or chat only opportunities. You will be
notified if you are selected for the chat specific role based on
your qualifications.
Basic Qualifications
---A high energy, positive individual who takes ownership of
customer interactions with a dedication to provide the right
solutions for their product needs.
---Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
---Demonstrated telephone skills, including the ability to use the
phone system and to control call direction and duration.
---Demonstrated ability to write in the local and regional
languages as well as English.
---Excellent verbal communication skills, including clear, crisp
speech.
---Excellent judgment and decision-making skills.
---Demonstrated ability to maintain a high level of customer
service and to respond promptly and effectively to customer
concerns or issues; experience using a CRM system logging customer
queries.
---Familiarity and basic understanding of Apple products,
Apple-based applications, procedures, and operating systems.
---Recognized local education qualification equivalent to a high
school diploma, college degree preferred.
---Demonstrated ability to type at least twenty-five (25) words per
minute. Supplier will validate each Advisor's ability to type at
least twenty-five (25) words per minute by a standardized typing
test provided by the Supplier.
---Strong basic foundation using computer hardware and
software.
---Experience providing sales and/or customer service in a previous
role for 1-2 years.
---Good listening skills.
---High attention to detail.
KEY CHARACTERISTICS:---Empathetic and Customer Focused
---Self Starters
---Ambitious
---Enthusiastic
---Confident
---Attention to Detail
---Proactive
---Multitask
---Mature enough to sustain through initial learning curve
---Experience in high-volume Contact Centers or Call Centers
---Communicate effectively and succinctly
---Deal with ambiguity effectively
---Ability to Problem Solve
---Ability to handle fast pace inbound Call Center environment.
---Product Sales Specialists should also possess prior sales
experience, motivated by specific revenue goals and metrics
accomplishment.--
Keywords: Concentrix, Raleigh , Raleigh - Work at Home Customer Sales and Service Representative ($14.21/hr!!!), Sales , Raleigh, North Carolina
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