Manager, Inside Sales

Company: SPECTRUM
Location: Raleigh
Posted on: November 22, 2020

Job Description:

JOB SUMMARYThe Spectrum Manager of Inside Sales is responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProfessional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.Motivate a team of individuals to meet or exceed established sales targets.Develop new sales strategies within the call center to maximize opportunities.Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).Daily monitoring of activities to ensure quality standards are met or exceeded.Daily monitoring of individual and team sales performance.Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.Handle all customer complaints and escalations as required.Perform other duties as required by management.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to handle multiple projects and tasksAbility to make decisions and solve problems while working under pressureAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)Ability to work with others to resolve problems, handle requests or situationsAbility to work seated for prolonged periods of timeKnowledge of cable and telecommunications products and servicesEducation Bachelor?s Degree or equivalent work experience requiredRelated Work Experience5+ years Call Center Management Experience1 year Call Center Sales Manager experienceWORKING CONDITIONSOffice environmentHours may vary. Five-day workweek must include one weekend day.

Keywords: SPECTRUM, Raleigh , Manager, Inside Sales, Sales , Raleigh, North Carolina