RaleighRecruiter Since 2001
the smart solution for Raleigh jobs

Front Desk Agent

Company: Aimbridge Hospitality
Location: Raleigh
Posted on: September 15, 2020

Job Description:

Front Desk--Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.QUALIFICATIONS:High School diploma or equivalent required; College course work in related field helpful.--Experience in a hotel or a related field preferred.--Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.--Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.--Must be able to convey information and ideas clearly.--Must be able to evaluate and select among alternative courses of action quickly and accurately.--Must work well in stressful high pressure situations.--Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.--Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.--Must be able to work with and understand financial information and data and basic arithmetic functions.--Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing--Ability to read comprehend and write simple instructions and/or short correspondence and memos--Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations--An operational knowledge of Microsoft Office suite--Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays--Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)--Ability to participate in the creation of an enjoyable work environment--RESPONSIBILITIES:--Approach all encounters with guests and associates in a friendly service oriented manner.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.Handle requests for information mail and messages in an efficient and courteous manner.Answer guest inquires about hotel service facilities and hours of operation.Answer inquiries from guests regarding restaurants transportation entertainment etc.Establish and maintain good communications and team work with fellow associates and other departments within the hotel.Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.Obtain all necessary information when taking room reservations and follow rate quoting scenario.Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.Have knowledge of and assist in emergency procedures as required.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.Use proper two-way radio etiquette at all times when communicating with other associates.As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team membersMaintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds--Situated off I- 440 Beltline just 10 minutes from downtown these accommodations ensure convenient travel throughout the ever expanding metro that is Raleigh North Carolina. We are near many buisnesses like PNC Bank and Rex Healthcare as well as McKimmon Conference and Training Center. Academics are within minutes of area schools too including Meredith College and North Carolina State University. Wake Medical Center also calls Raleigh North Carolina home. These hotel leisure patrons find much to do in the Raleigh area. Crabtree Valley Mall adjacent to the hotel offers a shopping experience that will not disappoint while Adventure Landing Park features family fun activities like mini golf and laser tag. Sports fans can catch the Carolina Hurricanes at PNC Center too. Here guests have everything they need for work or play including free Wi Fi access Fitness and Business Centers and free laundry facilities. Pets are welcome and perks like a free DVD library make for a pleasant stay.Explore new opportunities with Aimbridge Hospitality. As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Keywords: Aimbridge Hospitality, Raleigh , Front Desk Agent, Sales , Raleigh, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Sales Jobs

Licensed Medicare Insurance Agent - Work from Home, 500 limited spots
Description: Job Description: 10 10 If you 38 amp 39 ve sold Medicare, Life, or Auto Insurance before, you 38 amp 39 ll want to consider this unique sales opportunity. Join the revolutionary ASSURANCE platform (more...)
Company: ASSURANCE Independent Agents
Location: Rocky Mount
Posted on: 09/24/2020

Sales Associate
Description: Job Description: 10 10 Clearly, a career worth looking into. MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. We are seeking an Eyewear (more...)
Company: MyEyeDr.
Location: Raleigh
Posted on: 09/24/2020

Lenovo Accelerated Sales Rotation Intern Summer
Description: - Currently pursuing a Bachelor's degree with a graduation date of December 2021 - May 2022 Preferred Requirements: - GPA that is above 3.2 is strongly preferred - Preferred Degree/Majors: Business (more...)
Company: Lenovo
Location: Raleigh
Posted on: 09/24/2020

Sales Associate Horizon
Description: Overview We re excited to have now joined the 7-Eleven family of stores The Sales Associate is a key employee whose actions have a direct effect on the store quality for our guests, in addition to ensuring (more...)
Company: 7-Eleven
Location: Fayetteville
Posted on: 09/24/2020

Part Time Bank Sales and Service Representative (Part Time Teller)
Description: Position Description: br br As one of the largest family-controlled banks in the US, FCB promotes a positive collaborative work environment, work life balance, excellent benefits and an opportunity (more...)
Company: First Citizens Bank
Location: Greenville
Posted on: 09/24/2020

Sales Operations Analyst
Description: Are you ready to work for a more active world At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different (more...)
Company: Bioventus
Location: Durham
Posted on: 09/24/2020

Outside Sales Consultant (Business Performance Advisor)
Description: Job Description: 10 10 What would you consider your ideal sales position Guaranteed base plus bonuses No cap on commissions and residual income No territory restrictions Professional sales training (more...)
Company: Insperity
Location: Raleigh
Posted on: 09/23/2020

Licensed Property & Casualty Agent (Policygenius)
Description: Property Casualty Insurance AgentDurham, NCWe're looking for a Sales Associate with deep property and casualty knowledge to help develop and scale a new product vertical and open an exciting new chapter (more...)
Company: Hub Recruiting - Full Stack RPO - Sourcers & Full
Location: Durham
Posted on: 09/24/2020

Bank Sr Sales and Service Representative (Universal Banker)
Description: Position Description: br br This position supports sales and service delivery in the branch. Responsible for adapting to the needs of the branch, providing customer service in both a transaction processing (more...)
Company: First Citizens Bank
Location: Greensboro
Posted on: 09/24/2020

Sales Lead
Description: Sales Lead Job Ref : 2418 Brand: Chico's Category: Retail Sales Associate Location: Crabtree Valley Mall, Raleigh, NC Chico s FAS, Inc. is an equal opportunity employer. We do not discriminate (more...)
Company: Chico's (Chico's FAS, Inc.)
Location: Raleigh
Posted on: 09/24/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Raleigh RSS job feeds