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Service Desk Analyst

Company: Robert Half Technology
Location: Raleigh
Posted on: September 14, 2019

Job Description:

Robert Half Technology seeks a Service Desk Analyst to provide technical support to all business units. Ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available. Primary Responsibilities: * Provide Tier 1 and Tier 2 desktop/system support for local and remote users * Deploy user computers * Install, configure and update operating systems * Configure and manage printers * Support Cisco desk phones, voicemail and mobile device connectivity * Install, configure and support various business applications, including antivirus and security * Log incidents and resolutions in the IT Service Management software * Provide great customer service and demonstrate professionalism when working with end-users- Bachelor-s degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus. * 5+ years of experience with desktop and end user support * Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices * MS Windows 7 and 10 required * Applications: MS-Office (Recent Versions), Office 365, Adobe PDF * Active Directory: Computers and Users (User management & PW procedures) - provided by Dice

Keywords: Robert Half Technology, Raleigh , Service Desk Analyst, Professions , Raleigh, North Carolina

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