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Technical Support Analyst

Company: Tekniforce
Location: Raleigh
Posted on: August 17, 2019

Job Description:

We are looking for a Technical Support Analyst. This is a fulltime direct hire position in Raleigh, NC with our client. Responsibilities Provide technical phone support for all Company applications to resolve outstanding issues. Provide a high level of customer service to each customer heshe works with at all times. Accurately document all customer issues, resolution steps, and gather feedback in support tracking software. Ability to handle several priorities and manage knowledge of multiple products and their features. Provide technical consultations, installations and upgrades on our suite of products and products in development, as well as communicate implementation or configuration issues to the Business Services Group and RD Team. Maintain knowledge of current and emerging computing technologies. Perform other duties as assigned Requirements 4+ years of previous Customer Service experience. Excellent communication, organization and interpersonal skills. Strong Problem Solving, troubleshooting, analysis and testing skills. Must have basic troubleshooting experience with Windows Server 2008 and later SQL Server 2008R2 or later Desktop Operating Systems (Win7 or later) Solid understanding of Terminal server technologies Grasp of Terminal ServerCitrix Office 2003 and later Correcting client server network connectivity issues Experience with remote desktop control solutions (WebEx, Go To Assist, etc) Work effectively in a team environment contributing to the overall growth of the entire team. Demonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills. Evening and Weekend availability The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment. Bachelor's degree or Associates degree, or one to two years related experience andor training, or an equivalent combination of education and experience.

Keywords: Tekniforce, Raleigh , Technical Support Analyst, Professions , Raleigh, North Carolina

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