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Business Support Consultant 3

Company: Wells Fargo
Location: Raleigh
Posted on: June 16, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the companys financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the companys shared services functions including corporate properties, security, and global services.

Its an exciting time to be a part of Wells Fargos Enterprise Finance and Stakeholder Relations Group Portfolio Management Office (EF&SR GPMO) team. This newly created position will contribute to expanding our shared services operations to build out Resource Capacity and Talent Management capabilities. The role will help evolve our resource management capabilities to ensure effective resource utilization to optimize program and project performance in support of delivery goals for our business and our customers. In addition, the role will build programs to optimize EF&SR GPMO team member performance and development.

The position will report into the Shared Services Business Support Manager within the EF&SR GPMO organization.

KEY RESPONSIBILITIES INCLUDE:

Resource Capacity

Build and evolve internal processes to efficiently manage demand and capacity for project management resources within the EF&SR GPMO, and partner with other project management delivery groups to fulfill resource needs. Support both short term resource fulfillment and strategic capacity planning. Ensure resource assignments align to policy and value proposition.


  • Develop and establish process for capacity management, leveraging EPM Tool reporting
  • Analyze and manage group portfolio level staffing and cost
  • Partner with program/project managers to design and construct execution structures for large, complex, cross-functional projects
  • Develop and maintain engagement models for project teams to share resources and engage EPMS team or other GPMOs as applicable
  • Execute resource assignments according to policy leveling requirements and utilization
  • Ensure resource utilization across the GPMO matching skills to needs
  • Analyze profitability related to staffing of the GPMO
  • Monitor staffing levels and future resource demand compared to approved staffing model

    Talent Management

    • Support the on boarding, training, and development needs of the EF&SR GPMO team members.
    • Partner with HR, EPMO and business groups to implement enterprise-defined standard evaluation of PM roles
    • Partner with HR and Project Team leadership to perform regular reviews of project management resources in relation to career path progression
    • Ensure inclusion of Enterprise project management performance objectives into performance management plans
    • Partner with HR to design GPMO specific objectives to include in performance management plans
    • Review GPMO resource utilization and engagement data in partnership with EPMO to identify opportunities for improvement
    • Design rotational opportunities across GPMO to provide development and career growth
    • Facilitate recruiting, interviewing, and onboarding process across GPMO
    • Coordinate partner survey process to collect feedback for project management resource performance


      Required Qualifications

      • 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services

        Desired Qualifications

        • Advanced Microsoft Office skills
        • Strong analytical skills with high attention to detail and accuracy
        • Strong time management skills and ability to meet deadlines
        • Ability to work effectively in a virtual team environment
        • Strong collaboration and partnering skills
        • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
        • Ability to be flexible and adjust plans quickly to meet changing business needs
        • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
        • Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies
        • Ability to prepare and present senior level communications
        • Highly refined and professional verbal and written communications
        • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
        • Ability to mentor and train less senior staff
        • Data collection and reporting experience
        • Good data analytical and validation skills
        • SharePoint experience

          Other Desired Qualifications


          • Proactive leadership and relationship building capability


            Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

            MO-Saint Louis: Min: $78,100 Mid: $110,000

            GA-Atlanta: Min: $78,100 Mid: $110,000

            NC-Charlotte: Min: $78,100 Mid: $110,000

            TX-DAL-Downtown Dallas: Min: $78,100 Mid: $110,000

            CO-Denver: Min: $78,100 Mid: $110,000

            IA-West Des Moines: Min: $78,100 Mid: $110,000

            MN-Minneapolis: Min: $78,100 Mid: $110,000

            AZ-PHX-Central Phoenix: Min: $78,100 Mid: $110,000

            OR-Portland: Min: $78,100 Mid: $110,000

            NC-Raleigh: Min: $78,100 Mid: $110,000

            UT-Salt Lake City: Min: $78,100 Mid: $110,000

            TX-San Antonio: Min: $78,100 Mid: $110,000Street AddressMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

            GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA

            NC-Charlotte: 301 S Tryon St - Charlotte, NC

            TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX

            CO-Denver: 1700 Lincoln St - Denver, CO

            IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA

            MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN

            AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ

            OR-Portland: 350 Sw Jefferson - Portland, OR

            NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

            UT-Salt Lake City: 299 S Main St - Salt Lake City, UT

            TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TXDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Raleigh , Business Support Consultant 3, Professions , Raleigh, North Carolina

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