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IVR Functional Consultant

Company: ASM Research
Location: Raleigh
Posted on: February 15, 2019

Job Description:

We have an exciting new project supporting the Department of Education! This is an 8 year contract and we are seeking professionals with design, development, functional and leadership skills combined with Cisco Telephony experiences.The Development team is seeking several IVR Functional Design candidates who will:Responsible for delivering technology innovation and providing the backbone of our systems Integration platform. Key duties include architecting, developing, testing and managing the large and complex Cisco Call Routing Platform and accompanying Call Center Management Systems through the development and operations and maintenance cycles.Working, with the Contact Center Marketplace (CCM) Deployment Manager, the project Lead, closely with our client, vendors and with the internal project teams you will support the design build, test and implementation of the development roadmap for the interactive voice IVR.The Design team will perform tasks such as:

  • Support the data gathering, designs, builds and implementation of contact center systems
  • Consolidate vendor technologies and contact center systems
  • Specifically supporting vendor IVR design and consolidation of 45 separate IVR's
  • Plan the migration road map for a single interactive voice IVR within the project timeline.
  • Assist in release change management and change impacts assessments across applications
  • Support the planning for release implementation tasksThe ideal candidates are those who are team players as well as those who blend a solid telephony technical foundation, strong leadership and managerial skills with their team focus. Excellent communication skills are required to be successful as well as excellent collaboration skills. Proven success in a similar environment blending professional and technical skills must be demonstrated.*This project accepts US Citizens and Permanent Residents only. There is NO VISA support available.*#CJ-Post

    Keywords: ASM Research, Raleigh , IVR Functional Consultant, Professions , Raleigh, North Carolina

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