Senior Site Reliability Engineer
Company: Humana
Location: Raleigh
Posted on: May 27, 2023
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Job Description:
Description
The Senior Site Reliability Engineer maintains, integrates and
implements software applications within the organization. The
Senior Site Reliability Engineer work assignments involve
moderately complex to complex issues where the analysis of
situations or data requires an in-depth evaluation of variable
factors.
Responsibilities
The Senior Site Reliability Engineer coordinates software
application testing, quality assurance, configuration, installation
and support to ensure smooth, stable and timely implementation of
new software and updates to installed applications. Ensures proper
controls are established and maintained over test and production
systems and software source code. Begins to influence department's
strategy. Makes decisions on moderately complex to complex issues
regarding technical approach for project components, and work is
performed without direction. Exercises considerable latitude in
determining objectives and approaches to assignments.
Required Qualifications
Bachelor's degree or equivalent experience
Experienced in Java, Python, or similar coding experience
3+ years of experience working with voice technologies / IVR
2+ years of project leadership experience
Project-based experience driving changes and improvements to IVR
solutions.
Exceptional oral and written communication skills, including but
not limited to presentation skills to leadership
Detail oriented with excellent organizational and project
management skills
Critical thinker who can anticipate team needs and take initiative
to present ideas, ask the right questions and deliver the highest
quality work
Ability to prioritize and manage multiple tasks with concurrent
deadlines
Experience coordinating software application testing, quality
assurance, configuration, installation and support to ensure
smooth, stable and timely implementation of new software and
updates to installed applications?
Experience with ensuring proper controls are established and
maintained over test and production systems and software source
code
Must be passionate about contributing to an organization focused on
continuously improving consumer experiences
Preferred Qualifications
Master's Degree
Previous consumer service experience
Experience with Watson AI or other digital/conversational AI
platforms
PMP and / or Six Sigma certification
Emerging Technology
Deep understanding of telecommunications
Genesys experience
Healthcare or other complex environment experience
Additional Information
Why Humana?
It's not about what we think is important. It's what matters to you
that counts. Humana offers a variety of benefits to promote the
best health and well-being of our associates and their
families.
You'll experience the following perks as a full-time Humana
employee:
Compensation and Financial Security---- Our pay philosophy is
designed to motivate and reward associates for their skills and
contributions to the company. We provide options to help you plan
for your future and protect your assets: Competitive base pay,
Recognition pay, 401(k) retirement savings plan (125% match for the
first 6% contributed by an associate), etc.
Your Whole Health---- Humana's health products and services are
designed to encourage personal wellness and smart healthcare
decisions for you and your family: Medical, dental, and vision
benefits, Health plan incentives, Paternity leave, etc.
Work Perks---- Humana knows your life extends outside of work. We
have many options to support your interests and needs. Some
departments have the flexibility to allow associates to work from
home, and we offer all associates: Paid time off, holidays,
volunteer time, jury duty pay, Associate charity matching program,
Discount programs with major retailers, etc.
Grow With Us---- Humana provides growth and career opportunities
that can help you develop your skills and build your future with
the organization: Internal and external learning events, Tuition
assistance, Inclusion and diversity training, etc.
COMPANY OVERVIEW
For more than 60 years, Humana has been a proven leader and
innovator in the health and wellness industry. A passionate
emphasis on people, choice, well-being, and innovation guide our
business practices and culture. We're not just a health insurance
company. Our diverse lines of business position us to serve
millions of people with a wide range of needs, including seniors,
military members, and self-employed individuals.
If you're looking for a career that provides opportunities for
growth and development in a stable industry, Humana might be the
right fit for you.
60 - We have been committed to seniors' health and care for nearly
60 years.
46K - We have 46,000+ associates.
#56 - Ranked #56 on the Fortune 500 list in 2019.
16.6M+ - We have 16.6+ million medical members across all 50
states.
12M - Since 2001, we have awarded more than $12 million in
scholarships to children of Humana associates.
It is our policy to recruit, hire, train, and promote people
without regard to race, color, religion, sex, national origin, age,
sexual orientation, gender identity or expression, disability, or
veteran status, except where age, sex, or physical status is a bona
fide occupational qualification.
You can find out more about us and view our current career
opportunities at https://careers.humana.com.
Additional Information
Alert: Humana values personal identity protection. Please be aware
that applicants being considered for an interview will be asked to
provide a social security number, if it is not already on file.
When required, an email will be sent from Humana@myworkday.com with
instructions to add the information into the application at
Humana's secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be
using an exciting interviewing technology called Modern Hire to
enhance our hiring and decision-making ability. Modern Hire allows
us to quickly connect and gain valuable information for you
pertaining to your relevant skills and experience at a time that is
best for your schedule.
If you are selected for a first round interview, you will receive
an email correspondence inviting you to participate in a Modern
Hire interview. In this interview, you will receive a set of
interview questions over your phone and you will provide recorded
or text message responses to each question. You should anticipate
this interview to take about 15 minutes. Your recorded interview
will be reviewed, and you will subsequently be informed if you will
be moving forward to next round of interviews.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work
effectively, the self-provided internet service of Home or Hybrid
Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10
Mbps is recommended; wireless, wired cable or DSL connection is
suggested
Satellite, cellular and microwave connection can be used only if
approved by leadership
Associates who live and work from Home in the state of California,
Illinois, Montana, or South Dakota will be provided a bi-weekly
payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with
telephone equipment appropriate to meet the business requirements
for their position/job.
Work from a dedicated space lacking ongoing interruptions to
protect member PHI / HIPAA information
This is a remote position
#LI-Remote
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and
does not discriminate on the basis of race, color, national origin,
age, disability, sex, sexual orientation, gender identity or
religion. We also provide free language interpreter services. See
our
https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Keywords: Humana, Raleigh , Senior Site Reliability Engineer, Professions , Raleigh, North Carolina
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