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Desktop Support Analyst

Company: Crescens Inc.
Location: Raleigh
Posted on: May 25, 2023

Job Description:

Job Title: Desktop Support Analyst
Location: Raleigh, NC
Duration: 4+ Months

***All work must be completed on-site***

Job Description:
Client needs this position that provides desktop support to the 14 agencies that utilize their service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installs, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hook-ups, and asset inventories.

Required Skills:

  • Must possess strong customer service skills and the ability to communicate to both technical and non-technical customers
  • Must possess moderate knowledge and demonstratable skills with Client computing equipment
  • Needs moderate knowledge of Windows OS and M365
  • Basic knowledge of MECM (SCCM) & AD
  • Nice to have - knowledge of Tanium, Bomgar, ServiceNow, Intune
  • Require experience in PC replacements, including imaging
  • Strong organization skills
  • Able to work assignments with minimal supervision
  • Requires the ability to lift boxes that weight 25 pounds

Keywords: Crescens Inc., Raleigh , Desktop Support Analyst, Professions , Raleigh, North Carolina

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