Application Support Analyst

Company: American National Bank and Trust Co.
Location: Raleigh
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Description: The Applications Support Analyst has the responsibility to own and support multiple applications within the Bank, applying system analysis techniques and procedures to determine hardware, software and system functional specifications while providing friendly, prompt, and accurate service to both internal and external customers. Interfaces with management and employees at all levels throughout the Bank. ESSENTIAL FUNCTIONSProfessionally serve as the administrator and owner of assigned applications.Serve as the bank expert on assigned applications - will work with vendor, business unit management and other identified stakeholders within the bank to ensure product is meeting business needs. Responsible for assisting business unit owner(s) with the delivery of training and documentation on all business applications.Will be responsible for ensuring application is aligned with the bank's strategic goals and will make recommendations to senior management on application improvements or upgrades.Troubleshoot network, workstation, printer or related software problems related to the assigned applications. Log, monitor and track reported issues and resolutions via the service desk application and change management. Serve as primary contact with vendors and infrastructure/network engineers to resolve issues in a timely manner. Conduct user reviews to ensure appropriate privileges are applied to end users.Communicate effectively with end-users on progress of applications. Ensure satisfaction with the quality and timeliness of work done.Provide support and/or work with vendors who need or require access to application environments.Manage application software and system software, coordinating with the appropriate team members.Ensures successful transition of application testing into production mode.Participate in projects/initiatives as led by Project Management Office.Achieve and maintain knowledge of service desk standards / procedures and service desk application, including change management.Actively participates and contributes to Disaster Recovery/Business Continuity initiatives.Maintains and updates application processes and procedures.Maintains a thorough knowledge of all American National Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts. Must be able to travel to the various banking offices and thus have a valid driver's license.Requirements:Excellent diagnostic skills are essential.Good analytical and problem-solving skills required with attention to detail.Sound organizational skills and recognizes and changes work priorities in a timely fashion.Good interpersonal skills and communication skills.Must possess spirit of collaboration with other team members and staff.Flexible work schedule as issues arise or implementations required. EDUCATION AND EXPERIENCEAt least 2 years of experience in a systems analyst or software system administrator role preferred. Associates or bachelor's degree preferred or experience in lieu of degree. Banking experience a plus. Thorough working knowledge of all security and compliance procedures. Advanced computer skills troubleshooting software or systems issues required.Experience managing users, either via Active Directory or application user management.Experience analyzing and preparing business cases for software procurement. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to speak, hear, sit, walk, stand and drive.Specific vision abilities required by this job include close vision, color, and adjusting focus. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. American National Bank is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21 PI207236857

Keywords: American National Bank and Trust Co., Raleigh , Application Support Analyst, Professions , Raleigh, North Carolina