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User Support Analyst II

Company: LanceSoft
Location: Raleigh
Posted on: March 18, 2023

Job Description:

Job Description:

  • The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting.
  • The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365.
  • Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
  • Identifies improvements to project standards to achieve high quality services/ products.
  • Able to identify best practices and standards for the use of the product.

Keywords: LanceSoft, Raleigh , User Support Analyst II, Professions , Raleigh, North Carolina

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