Card Services Analyst
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: January 26, 2023
|
|
Job Description:
The Card Service Analyst will act as the internal point of
contact for any questions related to Card Services. Responsible for
providing support to resolve inquiries on card services from the
Experience Center Representatives, members, and other internal
departments. Must operate as a liaison between business units,
vendors and technical support staff to provide exceptional and
professional support, analytics and service.Normal Day-to-Day
WorkCreate and analyze monthly card reporting, card spend,
attrition, revenue, and expenses. Provide analytical insights to
Senior Management to assist in their card-based decisions.Evaluate
and monitor risk performance of card services, programs and
products and effectively manages the workload to ensure required
analyses, reports and recommendations are provided.Analyze card
customer behavior and develop models to segment and target members
for acquisition and spend campaigns.Develop and maintain all card
and payment services policies and procedures in accordance with
regulations. Advise and implement appropriate changes.Complete the
daily settlement process (processing entries to various card
general ledger accounts and DDA control accounts).Develop business
cases and financial models for the most attractive opportunities,
based on profit potential and implementation requirements.
Proactively identity opportunities to increase revenue and profit
from our card programs.Work with internal departments and external
vendors to identify and analyze potential, suspected and current
card and payment fraud to formulate recommendations and prevent
future loss.Investigate and analyze the causes, methods and process
of fraud activities with internal departments and external vendors
and generate card and payment fraud prevention and analysis
reports.Act as the primary Chargeback contact for our processor and
provide information to our chargeback programs (debit, credit,
prepaid).Research all issues and work closely with other
departments to ensure that the issues are properly resolved in a
timely manner.Job QualificationsHere are a few skills you MUST have
to be considered for this position.Bachelor's degree in Business,
marketing, or related field position.Minimum 2 - 3 years Financial
Institution experience, preferably in card services. Ability to
function in a Consumer business office environment and utilize
standard office equipment including but not limited to: PC, copier,
telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes,
computer printer).Travel required sometimesHere are a few
qualifications we'd LIKE you to have to make you more suited for
this position.Experience researching and analyzing products and
services at a financial institution.Knowledge of financial products
and services.About the LGFCU CultureIf you are working here, or
considering working here, you should know a little something about
the LGFCU culture. We are a workplace that highly values the
contributions of a diverse group of people. We believe if we put
our heads and hands together, we can accomplish amazing feats for
our members. To this end, we recruit bright, energetic and talented
people to be members of our team. In return, we offer a dynamic
work place that presents opportunities for advancement and learning
new skills. We really believe that when our employees succeed,
members win.If you have questions about this position description,
please feel welcome to ask. You can reach our HR at:LGFCU Human
Resources 3600 Wake Forest RdRaleigh, NC 27609careers@lgfcu.org
PI202091905
Keywords: Local Government Federal Credit Union, Raleigh , Card Services Analyst, Professions , Raleigh, North Carolina
Click
here to apply!
|