Operations Analyst
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: January 26, 2023
Job Description:
The Operations Analyst will act as the internal point of contact
for any questions relating to operations including complex issues
that fall outside of the normal daily operations tasks and work
with various systems, vendors and departments to provide solutions.
The individual in this role is responsible for maintaining
compliance with all federal regulations, managing appropriate
member notifications and government reporting as required by law.
Provides service and support to Credit Union deposit service
programs/initiatives and/or products to stimulate new growth and
enhance member relationships. Normal Day-to-Day Work
- Processes all daily and advanced Operations functions,
including ACH transactions, item processing, returned deposited
items, review remote deposit capture (RDC), wire transfers,
negative accounts, stop payments, unauthorized/disputed
transactions, supporting notices and statements.
- Analyzes daily deposit functions, which includes but is not
limited to member record and deposit account maintenance, monetary
transfers, official check reconcilement, check fraud suspect review
and document scanning and indexing and escalates items as needed to
internal departments.
- Processes IRA contributions and distributions required minimum
distributions and tax reporting; tax attachments (e.g.,
garnishments, levies); subpoenas; member account fraud; and
deceased member processes including reclamations, review of
approval of probate documentation (e.g., Letters of Testamentary,
Letters of Administration, Spousal Allowance) and the appropriate
distribution and closure of accounts.
- Reviews and verifies data and/or documents daily to ensure
accuracy, compliance and verify reconciliation.
- Performs financial and/or regulatory report review and
follow-up in relation to Reg. E, Reg. CC and Reg. D excessive
transaction monitoring, and other regulatory/compliance functions.
Escalates items of concern as needed to internal departments
including analysis of a variety of monthly statistics for large ACH
origination members and provides volume and value trends and
reports.
- Handles complex issues and possesses current knowledge of
specific financial products and regulations. Works with Operations
team to research, analyze, recommend, and implement deposit
initiatives. Implements new products and services.
- Researches and analyzes relationship reward programs and makes
recommendations on fee structures to help determine the best
program for our members.
- Provides recommendations for service improvements based on
analyzed data and internal and external member feedback.
Communicates changes, enhancements and modifications through
effective documentation.
- Reviews reports from core system to identify, analyze and track
ACH return activity (both originated and received) to identify high
risk originators and out of pattern activity. Notifies Risk and
Compliance of any findings immediately so appropriate action can be
taken.
- Verifies incoming and outgoing wire transfers, to ensure
compliance requirements set by the Bank Secrecy Act, including OFAC
rules and regulations are met. Escalates items of concern to
management and other internal departments as needed. Job
QualificationsHere are a few skills you MUST have to be considered
for this position.
- Minimum 4 to 6 years Financial Institution experience.
- Minimum 1 to 3 years' experience in operations and/or deposit
servicing.
- Knowledge of financial deposit products and services.
- Must be willing to work flexible work hours, including some
evenings.
- Ability to function in a Consumer business office environment
and utilize standard office equipment including but not limited to:
PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes, computer
printer).
- Travel required on occasion. Here are qualifications we'd LIKE
you to have to make you more suited for this position.
- Four-year degree from accredited college/university
preferred.
- AAP and/or NCP Certification preferred.About the LGFCU
CultureIf you are working here, or considering working here, you
should know a little something about the LGFCU culture. We are a
workplace that highly values the contributions of a diverse group
of people. We believe if we put our heads and hands together, we
can accomplish amazing feats for our members. To this end, we
recruit bright, energetic and talented people to be members of our
team. In return, we offer a dynamic work place that presents
opportunities for advancement and learning new skills. We really
believe that when our employees succeed, members win.If you have
questions about this position description, please feel welcome to
ask. You can reach our HR at:LGFCU Human Resources 3600 Wake Forest
RdRaleigh, NC 27609careers@lgfcu.orgPI202091711
Keywords: Local Government Federal Credit Union, Raleigh , Operations Analyst, Professions , Raleigh, North Carolina
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