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IT Asset Analyst I

Company: Bon Secours Mercy Health
Location: Raleigh
Posted on: November 26, 2022

Job Description:

Thank you for considering a career at Bon Secours Mercy Health!Primary Function/General Purpose of PositionThe IT Asset Analyst position is responsible for the day to day interaction in supporting customer needs and operational duties associated with managing hardware and software asset data and processes impacting accuracy and completeness of the IT Asset Repository. This position requires interactions with internal I&T partners, internal customers and vendors.Essential Job Functions

  • Fulfills customer software and hardware requests according to internal processes and procedures; engages team members for assistance as needed and escalates to management if issues are unable to be resolved in a timely fashion.
  • Updates the IT Asset Repository in accordance to processes and procedures; focusing on accuracy and completeness of the data.
  • Prepares asset, inventory, and procurement reports for upload into IT Asset Repository.
  • Documents hardware and software knowledge gained through working with customers and internal I&T teams.
  • Updates and reports changes impacting maintenance contracts.
  • Assists in remediation of software cleanup and/or compliance issues.
  • Prepares IT Asset Management reports as needed for customer base.
  • Participates in documenting work instructions related to daily operations.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationCertified Hardware Asset Management Professional (CHAMP) certification (preferred)Certified Software Asset Manager (CSAM) certification (preferred)Certified IT Asset Manager (CITAM) certification (preferred)Information Technology Infrastructure Library (ITIL) foundations certified (preferred)Software Asset Management (SAM) certification (preferred)EducationBachelors Degree (required)Work Experience3 years of experience working in large enterprise environment (required)1 year of experience in provisioning software license entitlements (preferred)1 year of experience in hardware asset management (preferred)TrainingNoneLanguageNonePatient PopulationNot applicable to this positionWorking ConditionsPeriods of high stress and fluctuating workloads may occur.General office environment.May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.Physical RequirementsPhysical DemandsFrequency 0% 1-33% 34-66% 67-100%Lifting/ Carrying (0-50 lbs.) XLifting/ Carrying (50-100 lbs.) XPush/ Pull (0-50 lbs.) XPush/ Pull (50-100 lbs.) XStoop, Kneel XCrawling XClimbing XBalance XBending XWork PositionFrequency 0% 1-33% 34-66% 67-100%Sitting XWalking XStanding XAdditional Physical Requirements/HazardsPhysical RequirementsReach above shoulderHazardsNot applicable to this positionSkillsInformation TechnologyExcelAnalytical skillsKnowledge of hardware lifecycleDatabase managementKnowledge of software licensingAttention to detailCritical thinkingVerbal CommunicationWritten CommunicationTeamworkProblem SolvingCollaborationTechnical AcumenCustomer ServiceReportingComplianceTime ManagementPrioritizationData ReviewBon Secours Mercy Health is an equal opportunity employer.Many of our opportunities reward* your hard work with:
    • Comprehensive, affordable medical, dental and vision plans
    • Prescription drug coverage
    • Flexible spending accounts
    • Life insurance w/AD&D
    • Employer contributions to retirement savings plan when eligible
    • Paid time off
    • Educational Assistance
    • And much more*Benefits offerings vary according to employment statusS cheduled Weekly Hours:40Work Shift:Days (United States of America)Department:SS I&T - Technology & InfrastructureAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia , which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .

Keywords: Bon Secours Mercy Health, Raleigh , IT Asset Analyst I, Professions , Raleigh, North Carolina

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