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Lead Functional Analyst

Company: MetLife
Location: Wendell
Posted on: September 24, 2022

Job Description:

Location: Cary, NC

Role Value Proposition:

MetLife is the leading provider of Group Benefits. The Disability Evolution Delivery organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do.

As a Lead Functional Analyst in the Disability Evolution organization, you will be responsible for the Solution design of cross functional, multi-application, hybrid-cloud platform to solve complex business problems for our Group Disability customers and their employees. Your primary goal will be to elicit and understand business requirements, and to work with the business product owners and the application development teams to deliver a great customer experience.

Key Responsibilities:

  • Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
  • Create a product road map and backlog based on this vision.
  • Engage in all stages of product creation including design and development and provide necessary clarifications.
  • Apply user-centered design thinking throughout the analysis and design process.
  • Lead a team of product owners to represent MetLife needs, bring back vendor issues/enhancements and lead analysis of impact to MetLife functions.
  • Work with business product owners and application development teams to establish and implement the right solutions
  • Participate in discovery sessions to observe, document, and validate business processes and capture key insights
  • Elicit, analyze, document functional and nonfunctional requirements.
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Defining acceptance criteria.
  • Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions.
  • Lead the implementation, testing, integration and issue resolution around the digital solutions.
  • Identifies new software/service/functions to be developed and implemented.
    Essential Business Experience and Technical Skills:

    Required:
    • 8-10 years as a Business Systems/Functional Analyst or a Consultant creating technology solutions
    • BA/BS degree required, major in related field preferred.
    • Expert skills in requirements elicitations, and analysis.
    • Experience creating requirements documentation: Use Cases, User Stories.
    • Experience doing analysis using data (queries, excel, other tools)
    • Experience in agile methodologies.
    • Problem analysis & resolution experience.
    • Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and time/task management skills; ability to establish strong relationships.
    • Functional knowledge of Disability and Absence benefits and claims
    • Working knowledge of Azure boards, Jira or similiar tool
    • Experience implementing web based applications solutions
      Preferred:
      • Strong Ability to document and create mocks/prototypes for team to consume.
      • Experience with Design Thinking.
      • BSA / Functional Analysis certification.
      • Intermediate SQL Skills
      • Experience with backlog grooming and helping teams estimate user stories
      • Development of an enterprise application or platform from the ground up
      • Experience with design of APIs, Integrations, and data feeds.
      • Prior development experience
      • Experience with FINEOS or similar benefits/payments processing system
      • Experience setting best practices, and providing oversight to other BSA's Business Category

        Global Tech and Operations

        Travel

        Less than 10%

        Number of Openings

        1

        At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

        MetLife:

        MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

        We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

        MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

        We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

        MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

        MetLife maintains a drug-free workplace.

        Requisition #: 124414

Keywords: MetLife, Raleigh , Lead Functional Analyst, Professions , Wendell, North Carolina

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