Client Services/Customer Care Support Analyst

Company: IHS Markit
Location: Raleigh
Posted on: August 6, 2022

Job Description:

IHS Markit is in search of a Client Success Analyst for our Municipal business. In this position, you will serve our extensive client base to deliver superior service with the onboarding and continuous support of the Municipal Bookrunning application in connection with the new issuance process. Client Success Analysts play a significant role in ensuring success of the aforementioned applications. Core Responsibilities:

• Serve as a direct conduit for all sell-side banks, across all facets of client service and application support
• Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner
• Proactively monitor live transactions to ensure application operability and user success
• Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage
• Host client meetings to assist with training, product demos, and transactional support
• Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
• Partner with in-house Product Specialists to share client feedback and understand strategic roadmaps
• Partner with in-house Professional Services with client onboarding events to ensure proper training, user access, and testing of production environments
• Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management
• Assist with regular usage audits to help identify opportunities and drive product adoption Personal Competencies:
  • BA/BS degree and/or equivalent related work experience
  • Proficient in MS Office Suite, and a strong knowledge of internet applications
  • Interest in the Capital Markets and the financial markets
  • Excellent written and verbal communication skills, with the ability to cater styles to all levels of management and clientele
  • Exceptional interpersonal skills that incites healthy dialogue and trusted client relationships
  • Good organizational and time-management skills to adhere to deadlines and deliverables
  • Ability to work independently while still interacting within an integrated team structure ----------------------------------------------- Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

Keywords: IHS Markit, Raleigh , Client Services/Customer Care Support Analyst, Professions , Raleigh, North Carolina