Business Systems Analyst II/Business Systems Analy
Company: Falls Lake Insurance Company
Location: Raleigh
Posted on: May 17, 2022
Job Description:
Job Description Falls Lake Insurance Company is the specialty
admitted segment of James River Group Holdings, Ltd. and has been
named a BestPlace to Work by Business Insurance 2015, 2016 and
2017. Recently, James River Group received national recognition as
a 2022 and 2021 Top Workplaces USA winner.
We are committed to providing a stable and rewarding work
environment supported by our Core Values and Guiding Principles:
Integrity, Accountability, Innovation, Customer Service,
Communication, and Teamwork.
James River Group Holdings, Ltd. is a Bermuda-based insurance
holding company which owns and operates a group of specialty
insurance and reinsurance companies. The Company operates in three
specialty property-casualty insurance and reinsurance segments:
Excess and Surplus Lines, Specialty Admitted Insurance and Casualty
Reinsurance. The Company tends to focus on accounts associated with
small or medium-sized businesses in each of its segments. Each of
the Company's regulated insurance subsidiaries are rated "A-"
(Excellent) by A.M. Best Company.Job SummaryJames River Insurance
is hiring for a Business Systems Analyst (BSA) II or III. The BSA
will act as a liaison between Information Technology and the
business users in an Agile/Scrum environment. Working
independently, with little guidance from management, to gather and
perform analysis of business requirements. You will also
collaborate with Developers to design solutions and deliver
training for users. The BSA III will be a subject matter expert,
will also serve as a mentor and coach for the BSA I and II team
members.Duties and Responsibilities: BSA II and BSA III
- Continuously exhibit and uphold Core Values of Integrity,
Accountability, Communication and Teamwork, Innovation and Customer
Service
- Facilitate a consistent and constant flow of communication
between the business users and IT
- Perform requirements gathering with the business user community
for IT projects
- Analyze business requirements to determine the best development
approach/solution within the existing IT systems
infrastructure
- Make recommendations for process improvements and technology
solutions to aid the project stakeholder in accomplishing their
strategic goals
- Participate in Agile team ceremonies including daily standups,
backlog refinements, product reviews and retrospectives
- Document software requirements as user stories with the
appropriate level of detail and size
- Assist the team in understanding and estimating user
stories
- Communicate requirements to offshore Development and QA
resources to ensure a sound understanding of the project
objectives
- Review test cases documented by QA Analysts for accuracy and
completeness
- Document and execute test cases to validate functionality of
relevant business applications
- Respond to service desk tickets related to supported
applications
- Provide production support and trouble-shooting assistance for
system issues
- Perform service desk ticket analysis to identify trends and
areas for improvement related to supported applications
- Collaborate with business users and project stakeholders to
prepare and manage objectives, scope, estimates, timeline, budget,
& resource plan for Agile projects
- Support the business users, especially with respect to
refinement and maintaining the product backlog
- Develop and facilitate system training for business users as
system enhancements are migrated to the production environment
- Work with IT and business units to generate ad hoc reports and
data extracts using SQL
- Continually update insurance industry related knowledge through
insurance journals, newspaper articles, BISYS, CPCU, etc.
- Earn certifications pertaining to insurance industry or IT
industry (i.e., CPCU, CSM, CSPO, Business Analyst
Certification(s))Additional Duties and Responsibilities for BSA III
- Serve as a mentor and trainer for BSA I and II under the
direction of management
- Serve as an escalation point by guiding and helping team
members with project issues
- Act as a back up to management by approving change controls,
attending meetings and escalating issues to senior leadership when
management is unavailable
- Train new BSAs and QA on user stories and test case tools,
internal systems, insurance related concepts, etc.Knowledge, Skills
and Abilities
- Intermediate to Advanced proficiency in all of the below:
- SQL query language
- Azure DevOps, TFS or similar tools to manage scrum boards and
activities
- Agile methodology and frameworks (Scrum)
- Software development life cycle
- QA testing
- Proficiency in MS Office (Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Skilled in active listening
- Ability to learn and demonstrate understanding of all
applications and business processes used by the various departments
within the Company
- Ability to manage application delivery and technology
operations using Agile methodologies
- Ability to provide exceptional customer service
- Ability to build effective relationships
- Ability to collaborate with teams, customers and other
stakeholders
- Ability to take initiative and work independently
- Ability to anticipate customer needs and take initiative to
meet those needs
- Ability to convey technical process information in a clear and
concise manner
- Ability to take direction from experienced Business Systems
Analysts and/or management
- Ability to plan, implement, and evaluate projects
- Ability to demonstrate accuracy and thoroughness
- Ability to organize complex information, pay close attention to
detail and handle multiple tasksExperience and Education
- High School Diploma required
- Bachelor's Degree in related field (i.e. Information
Technology, Information Systems, Computer Science) preferred, or
equivalent combination of education, training and experience
- Minimum of two years of Business Analyst/Business System
Analyst experience or two years of related experience (Agile/Scrum
project work and design/implementation of internally developed web
applications) required - BSA II
- Minimum of five years of Business Analyst/Business System
Analyst experience or five years of related experience (Agile/Scrum
project work and design/implementation of internally developed web
applications) required - BSA III
- Insurance or Financial industry experience preferred
- Guidewire experience a plus
- Certifications (CSM, CSPO) preferred#LI-NC1
Keywords: Falls Lake Insurance Company, Raleigh , Business Systems Analyst II/Business Systems Analy, Professions , Raleigh, North Carolina
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