Implementation Consultant - Remote

Company: Bottomline Technologies
Location: Raleigh
Posted on: November 22, 2021

Job Description:

The primary responsibility of the Implementation Consultant is extensive customer interface at all stages of a project facilitating a positive customer experience and the successful implementation of our Digital Banking solutions. The Implementation Consultant works with the sales staff, the Project and/or services management and other delivery consultants, partners, and/or sub-contractors and is responsible for contributing to all facets of multiple Bottomline implementation projects for the Digital Banking line of business. This may include but is not limited to: installation and configuration of Bottomline software products, client communication, solution design, business process consulting, troubleshooting, issue tracking and resolution, training, and other tasks necessary to execute the contracted services.The Implementation Consultant may/is called upon to assist in pre-sale review and documentation of a client's current systems and business applications, establishing technical business requirements and identifying the new or enhanced business processes and Bottomline software and services that meet these requirements.The Implementation Consultant will have experience and an advanced level of knowledge and performance of the tasks described herein. Additional responsibilities of the Implementation Consultant include team leadership and mentoring, documenting best practices, and leading business process improvement initiatives.Required SkillsA BA/BS or Masters in a related subject. 6-10 years of experience working with external customer software implementationsKnowledge of payments & cash management in the banking and finance industryExperience on technology projects within a bank or financial institutionRequirements gathering workgroup session facilitation with external customersExcellent client facilitation skillsAccurate effort estimates in support of project planning activitiesStrong problem solving skillsWillingness to travel to client site for requirements meetings (Global)Strong written and communication skills (MS Office skills, specifically Word and Excel)Database Knowledge (SQL Developer/Toad)Strong collaborative attitudeLeadership skills for the Implementation Consultant PracticePreferredFamiliarity with Confluence, SalesForce, Jira or similar ticketing systemTypical ResponsibilitiesReports directly to the Director of Client ServicesConfigures the online banking system to the specific Financial Institution's needsAnalyzes data to map other banking system fields to the appropriate fields in the Bottomline productReviews and Analyzes massive data and infer actionable stepsHas close interaction with the Program Manager(s) on client engagementsImproves the external and internal knowledge of global payments & cash management practices across all functionsParticipates in pre-sales activities to gather requirements and work with project teamsEnsures that the specifications meet the business need and validate the delivery is consistent with normal business processes.Participates as part of the engagement team to provide ongoing business expertise and directionTriages implementation issues reported by the clientTranslates client feedback to help product in backlog grooming & design (similar to a Business Analyst)Participates in Business inline testing to ensure delivered functionality meets business requirementsProvides support/training to clients testing teamsYou'll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.Start your #LifeAtBottomlineby Jobble

Keywords: Bottomline Technologies, Raleigh , Implementation Consultant - Remote, Professions , Raleigh, North Carolina