Customer Success Manager - Architect
Posted on: November 22, 2021
At IBM, work is more than a job - it's a calling: To build. To
design. To code. To consult. To think along with clients and sell.
To make markets. To invent. To collaborate. Not just to do
something better, but to attempt things you've never thought
possible. Are you ready to lead in this new era of technology and
solve some of the world's most challenging problems? If so, lets
Your Role and Responsibilities
Preferred Locations: NC (Raleigh, Charlotte), TX (Dallas, Austin,
Houston), Boston, Chicago, New York City, San Francisco, Seattle,
or Washington, D.C.
As a Customer Success Manager -Architect, you will apply your
technical skills to help our customers achieve their business
outcomes with hybrid cloud & AI Growth Offerings. You will be
responsible for use case identification, solution architecture
design, MVP builds, and adoption of our Growth Offerings that run
on Red Hat OpenShift. You will also guide IT executives through the
changes needed to unlock the full value of hybrid cloud, show users
how to get value out of their solutions, identify expansion
opportunities, and work with the renewal team to ensure execution
of the renewal process.
To be successful in this role you:
Demonstrate a history of success as a consultant, pre-sales,
technical account management, enterprise architect, or
Deeply understand customer business and technology needs; become
the face of IBM to the customer
Serve as a trusted technical expert for the customer's cloud
migration, deployment, and adoption of Hybrid Cloud & AI Growth
Have a proven track record of leading technical conversations and
persuading others to take action based on requirements and value
provided by solutions
Have handled difficult customers or situations and can demonstrate
Willingness to take initiative and tackle things on your own
Ability to navigate data and people to find answers
Execute customer success plan to drive adoption post-deployment
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
About Business Unit
Do you want to help make the world run better? Faster? With more
ease and flexibility? Our team of world-class experts does just
that. In IBM's Cloud & Cognitive Software business, we focus on
bringing the power of an open hybrid cloud and AI strategy to life
for our clients and ecosystem partners around the world. How? By
streamlining our clients' and partners' digital transformation
journeys. By providing organizations with the security, control,
and visibility they need to manage their data. And by building the
solutions that allow for the automation, extension, and integration
of existing and future IT investments. Join us, and you'll drive
the cloud, automation, and AI that make our clients' business
This job requires you to be fully COVID-19 vaccinated prior to your
start date, where legally permissible. Proof of vaccination status
will be required. If you are unable to be vaccinated due to
medical, pregnancy or religious reasons, we offer accommodations in
accordance with applicable law.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the
world's most unique challenges? And ready to shape the future for
millions of people? If so, then it's time to join us, express your
individuality, unleash your curiosity and discover new
Every IBMer, and potential ones like yourself, has a voice, carves
their own path, and uses their expertise to help co-create and add
to our story. Together, we have the power to make meaningful change
- to alter the fabric of our clients, of society and IBM itself, to
create a truly positive impact and make the world work better for
It's time to define your career.
IBM's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve
business, society and the human condition, bringing the power of an
open hybrid cloud and AI strategy to life for our clients and
partners around the world.
At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for
you to join us on our journey to being a responsible technology
innovator and a force for good in the world.
IBM offers a wide range of resources for eligible IBMers to thrive
both inside and outside of work. In addition to a competitive
benefits program consisting of medical and life insurance,
retirement plans, and time off, eligible employees may also have
--12 weeks of paid parental bonding leave. Family care options are
also available to support eligible employees during COVID-19.
--World-class training and educational resources on our
personalized, AI-driven learning platform. IBM's learning culture
supports your restless attitude to grow your skills and build the
depth and scale of knowledge needed to achieve your career
--Well-being programs to support mental and physical health.
--Financial programs that empower you to plan, save, and manage
your money (including expert financial counseling, 401(k), IBM
stock discount, etc.).
--Select educational reimbursement opportunities.
--Diverse and inclusive employee resource groups where you can
network and connect with IBMers across the globe.
--Giving and volunteer programs to benefit charitable organizations
and local communities.
--Discounts on retail products, services, and experiences.
This position is eligible for participation in an IBM sales
incentive plan. Actual incentive opportunity will be based on
performance and the eligible Target Incentive, as addressed in the
applicable plan, all of which is subject to change.
We consider qualified applicants with criminal histories,
consistent with applicable law.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to
be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, pregnancy, disability, age,
veteran status, or other characteristics. IBM is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Keywords: IBM, Raleigh , Customer Success Manager - Architect, Professions , Garner, North Carolina
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