Customer Success Manager - Architect

Company: IBM
Location: Garner
Posted on: November 22, 2021

Job Description:

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.



Your Role and Responsibilities

Preferred Locations: NC (Raleigh, Charlotte), TX (Dallas, Austin, Houston), Boston, Chicago, New York City, San Francisco, Seattle, or Washington, D.C.



As a Customer Success Manager -Architect, you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.



To be successful in this role you:



Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

Deeply understand customer business and technology needs; become the face of IBM to the customer

Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings

Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

Have handled difficult customers or situations and can demonstrate resolutions

Willingness to take initiative and tackle things on your own

Ability to navigate data and people to find answers

Execute customer success plan to drive adoption post-deployment





IBMReferred_NorthAmerica



Required Technical and Professional Expertise

Technical Architecture

Containers

Cloud Computing

DevOps

Microservices







Preferred Technical and Professional Expertise

N/A



About Business Unit

Do you want to help make the world run better? Faster? With more ease and flexibility? Our team of world-class experts does just that. In IBM's Cloud & Cognitive Software business, we focus on bringing the power of an open hybrid cloud and AI strategy to life for our clients and ecosystem partners around the world. How? By streamlining our clients' and partners' digital transformation journeys. By providing organizations with the security, control, and visibility they need to manage their data. And by building the solutions that allow for the automation, extension, and integration of existing and future IT investments. Join us, and you'll drive the cloud, automation, and AI that make our clients' business innovation possible.



This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.



Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.



Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.



It's time to define your career.





About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.





Location Statement

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:



--12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

--World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

--Well-being programs to support mental and physical health.

--Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

--Select educational reimbursement opportunities.

--Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

--Giving and volunteer programs to benefit charitable organizations and local communities.

--Discounts on retail products, services, and experiences.



This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.



We consider qualified applicants with criminal histories, consistent with applicable law.





Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM, Raleigh , Customer Success Manager - Architect, Professions , Garner, North Carolina