Telecom Wireless Tier 2 Technician 4726

Company: TCI Technology Consulting Inc
Location: Raleigh
Posted on: February 24, 2021

Job Description:

TCI has an immediate need for a Telecom Wireless Tier 2 Technician in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the probability of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
Please note that this position requires US Citizenship and a Public Trust Clearance prior to start.
Seeking Local candidates only; no remote work available.
SUMMARYThe Telecom Wireless Tier 2 technician monitors critical network elements and applications using the internally developed proprietary dashboard(s) and the Cisco Prime Infrastructure (CPI) management platform. The TWT2 technician operates 7X24X365 to provide proactive and reactive support of the wired and wireless infrastructure. The team troubleshoots, repairs and maintains the telecommunications environment to ensure that all sites and hardware experience little to no downtime. The TWT2 technician will monitor the systems and equipment and is expected to resolve 85% of the issues, escalating to various teams if unable to resolve and provide notification via the escalation standard operating procedures as appropriate.
RESPONSIBILITIES

• Support a Cisco centric WAN, LAN, and WLAN environment. This includes routers, switches wireless controllers, light weight access points (LWAP).
• Perform remote monitoring and management of system alerts and notifications.
• Monitor system for trouble areas and proactively resolve and document root cause.
• Support internal run-and-maintain activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
• Make use of enterprise monitoring tools (Solar Winds and Splunk).
• Function as a point of escalation for operational entities regarding regular or complex issues.
• Work on daily service tickets while engaged on enterprise wireless deployments.
  --- REQUIREMENTS
  • 1+ year of experience in a wireless networking environment.
  • 1+ year of experience supporting Cisco and/or Aruba monitoring platforms.
  • Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
  • Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
  • Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or ISE).
  • Must be available to travel 40%.
  • Work week is Sun - Thurs or Tues - Saturday. The standard work week for staff will be 5 days a week and 8 hours per day on in a 7x24x365 operations that has three shifts.
  • Must currently possess a Public Trust Security Clearance or have the ability to obtain one prior to start. TCI will assist with transfers or application for security clearance.

Keywords: TCI Technology Consulting Inc, Raleigh , Telecom Wireless Tier 2 Technician 4726, Professions , Raleigh, North Carolina