Senior Unified Communications Architect
Company: PAREXEL
Location: Raleigh
Posted on: January 14, 2021
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Job Description:
Parexel is looking for a delivery-focused solution architect
that can understand, articulate and drive value from our UC
technology platforms. This architect will provide end-to-end
technology ownership for voice and video services to support our
global business. The role is responsible for Parexel's technical
solutions for global voice and video, interoperability with
associated legacy voice services, video and event streaming
communications technologies, immersive video conferencing
technology and multi-party voice and video collaboration across
different endpoints and use cases. Essential Functions: *
Responsible for the strategic architecture, design, automation,
engineering, product lifecycle and development of all in scope
voice and video services, including Microsoft Teams* Developing
short and long-term strategic UC technology roadmaps, backed by
pragmatic designs that support our enterprise technology roadmaps
and key business objectives* Building plans and policies for
Microsoft Teams and associated voice and video communications
services, strategies and technologies.* Establishing a consistent
and progressive strategy and architecture for unified
communications, exploiting new market opportunities as
appropriate.* Strategically plan, develop and drive implementation
of new initiatives to enhance the global business. This includes
projects related to investments and improvements* Embrace, sponsor
and coach agile ways of working with a view to fully automating the
configuration and management of our Microsoft Teams services*
Ensuring that required metrics are understood and available. These
metrics make certain the platform remains operational, optimized
and available to business end users* Ensuring that key platform
product life cycles are understood, tracked, and communicated with
appropriate remediation when required* Coordinating design team
support for future M&A activities. This support includes
initial impact assessments, planning through to design, and
implementation of the technical integration aspects as they relate
to Unified Communications services.* Participate in and contribute
to the running of a cross-functional team that will drive and
govern our Digital Workplace services and provide deep technology
leadership and vision* Provides ongoing information to management
and peers regarding the general health of the environment, as well
as enhancements and innovations Key Accountabilities: * Will work
with the Director of Unified Communications to define a Microsoft
Teams strategic voice and video blueprint and subsequent high-level
designs* Will help define, plan and implement the migration key
voice and video technologies to the cloud (translating the
blueprint into migration and delivery plan)* Help to support
emerging engineering and operations functions for Microsoft Teams
voice* Defines, reviews, and maintains detailed hardware/software
technical standards, especially related to design, installation,
configuration, management, and maintenance of telephony systems*
Monitors key system parameters to ensure optimum performance is
being maintained* Assists procurement team with purchases of
hardware, software and services as required #ITDurham
Qualifications Knowledge and Experience: * Engineering experience
in unified communications and collaboration platforms, including
Teams and Skype for Business Online* Design and implementation of
Direct Routing in an enterprise environment* Engineering support
experience in enterprise global voice footprints with 10,000+
seats* Deep understanding of voice technologies: TDM, SIP, QoS,
SBC, Codecs, E.911/emergency dialing, voice recording and general
IP telephony* Functional knowledge of networking fundamentals
including TCP/IP, LAN/WAN/MAN topologies, Ethernet, MPLS, QoS,
Differentiated Services and security concepts* Experience with
Cisco voice and video technologies* Experience with modern Meeting
Room technologies, including Microsoft Teams rooms* Cloud-video
interoperability* Call Center/Contact Center technologies and
cloud-based PBX* International voice and video deployments, from
initial; design and planning to implementation and ongoing support
Skills: * ITIL operational awareness and understanding* Highly
organized and have clear, concise communication skills* Ability to
function in a Global organization with a flexible and dynamic team
environment* Ability to work with geographically dispersed teams*
Ability to manage multiple and varied tasks with enthusiasm and
prioritize workload with attention to detail* Client-focused
approach to work* Must be fluent in English Education: * College
degree in a relevant technical area or equivalent work experience*
Relevant industry certifications a plus EEO Disclaimer Parexel is
an equal opportunity employer. Qualified applicants will receive
consideration for employment without regard to legally protected
status, which in the US includes race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status.
Keywords: PAREXEL, Raleigh , Senior Unified Communications Architect, Professions , Raleigh, North Carolina
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