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Senior Unified Communications Architect

Company: PAREXEL
Location: Raleigh
Posted on: January 14, 2021

Job Description:

Parexel is looking for a delivery-focused solution architect that can understand, articulate and drive value from our UC technology platforms. This architect will provide end-to-end technology ownership for voice and video services to support our global business. The role is responsible for Parexel's technical solutions for global voice and video, interoperability with associated legacy voice services, video and event streaming communications technologies, immersive video conferencing technology and multi-party voice and video collaboration across different endpoints and use cases. Essential Functions: * Responsible for the strategic architecture, design, automation, engineering, product lifecycle and development of all in scope voice and video services, including Microsoft Teams* Developing short and long-term strategic UC technology roadmaps, backed by pragmatic designs that support our enterprise technology roadmaps and key business objectives* Building plans and policies for Microsoft Teams and associated voice and video communications services, strategies and technologies.* Establishing a consistent and progressive strategy and architecture for unified communications, exploiting new market opportunities as appropriate.* Strategically plan, develop and drive implementation of new initiatives to enhance the global business. This includes projects related to investments and improvements* Embrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of our Microsoft Teams services* Ensuring that required metrics are understood and available. These metrics make certain the platform remains operational, optimized and available to business end users* Ensuring that key platform product life cycles are understood, tracked, and communicated with appropriate remediation when required* Coordinating design team support for future M&A activities. This support includes initial impact assessments, planning through to design, and implementation of the technical integration aspects as they relate to Unified Communications services.* Participate in and contribute to the running of a cross-functional team that will drive and govern our Digital Workplace services and provide deep technology leadership and vision* Provides ongoing information to management and peers regarding the general health of the environment, as well as enhancements and innovations Key Accountabilities: * Will work with the Director of Unified Communications to define a Microsoft Teams strategic voice and video blueprint and subsequent high-level designs* Will help define, plan and implement the migration key voice and video technologies to the cloud (translating the blueprint into migration and delivery plan)* Help to support emerging engineering and operations functions for Microsoft Teams voice* Defines, reviews, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of telephony systems* Monitors key system parameters to ensure optimum performance is being maintained* Assists procurement team with purchases of hardware, software and services as required #ITDurham Qualifications Knowledge and Experience: * Engineering experience in unified communications and collaboration platforms, including Teams and Skype for Business Online* Design and implementation of Direct Routing in an enterprise environment* Engineering support experience in enterprise global voice footprints with 10,000+ seats* Deep understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, E.911/emergency dialing, voice recording and general IP telephony* Functional knowledge of networking fundamentals including TCP/IP, LAN/WAN/MAN topologies, Ethernet, MPLS, QoS, Differentiated Services and security concepts* Experience with Cisco voice and video technologies* Experience with modern Meeting Room technologies, including Microsoft Teams rooms* Cloud-video interoperability* Call Center/Contact Center technologies and cloud-based PBX* International voice and video deployments, from initial; design and planning to implementation and ongoing support Skills: * ITIL operational awareness and understanding* Highly organized and have clear, concise communication skills* Ability to function in a Global organization with a flexible and dynamic team environment* Ability to work with geographically dispersed teams* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail* Client-focused approach to work* Must be fluent in English Education: * College degree in a relevant technical area or equivalent work experience* Relevant industry certifications a plus EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: PAREXEL, Raleigh , Senior Unified Communications Architect, Professions , Raleigh, North Carolina

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