Medical Screener - Reception Technician (Customer Service)
Company: CSL Plasma
Location: Raleigh
Posted on: January 12, 2021
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Job Description:
About CSLWith operations in 35+ nations and -27,000 employees
worldwide, CSL is driven to develop and deliver a broad range of
lifesaving therapies to treat disorders such as hemophilia and
primary immune deficiencies, and vaccines to prevent influenza. Our
therapies are also used in cardiac surgery, organ transplantation
and burn treatment.CSL is the parent company of CSL Behring and
Seqirus. CSL Behring is a global leader in the protein
biotherapeutics industry, focused on bringing to market
biotherapies used to treat serious and often rare conditions. CSL
Behring operates CSL Plasma, one of the world's largest collectors
of human plasma, which is used to create CSL's therapies. Seqirus
is one of the largest influenza vaccine companies in the world and
is a transcontinental partner in pandemic preparedness and a major
contributor to the prevention and control of influenza globally.We
invite you to take a look at the many career possibilities
available around the globe and consider building your promising
future at CSL by becoming a member of our team!Job DescriptionJob
Description Summary Responsible for greeting donors at the plasma
collection center and conducting a series of registration
procedures to verify donor suitability for the plasma pheresis
process. Job Description 1 In compliance with Standard Operating
Procedures (SOPs), assists qualified donors in completing the
screening process. The screening procedures includes but are not
limited to: assessing the self-administered health history,
answering basic medical questions associated with the donation
process, referring donors to medical staff when appropriate and
performing health screening procedures such as blood pressure,
pulse, weight, temperature. Performs finger stick to obtain sample
to obtain donor's hematocrit and total protein levels. 2 Upon
completion of the appropriate training, may educate new donors on
the use of therapeutic products made from donated plasma. This
includes explaining the screening process, the health screening
tests performed, the appointment system, donation fees, center
policies, proper nutrition and any other information pertinent to
the donor. Ensures that all donor questions are answered timely,
accurately and professionally. 3 May be involved in registering
applicant and transfer donors based upon completion of appropriate
training and operational needs of the center. 4 May answer the
telephone and answer callers question or transfer call to
appropriate staff member. 5 Maintains alertness and awareness to
any reaction by a donor may have during or after the pheresis
process and notifies appropriate staff. 6 Alerts Group Leader or
Supervisor of donor flow issues. 7 Ensures the accurate recording
of donor data in the electronic donor information management system
as outlined in the SOPs. 8 Understands the policies and procedures
associated with hyper immune programs at the center if applicable.
9 Maintains clean efficient work environment and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions. 10 Maintains confidentiality of all
personnel, donor and center information. 11 May be cross-trained in
other areas to meet the needs of the business. 12 Bilingual skills
may be required, at the discretion of the organization, to meet the
needs of the business. 13 Perform other job-related duties as
assigned. Education --- High school diploma or equivalent required
Experience --- Minimum of three (3) months experience in a clerical
or customer service related position, preferably in medical or
health provider environment or equivalent combination of education
and experience --- Must be able to perform basic math calculations
Working Conditions --- Ability to understand, remember and apply
oral and/or written instructions --- Ability to understand and
follow basic instructions and guidelines --- Must be able to see
and speak with customers and observe equipment operation. ---
Occasionally perform tasks while standing and walking up to 100% of
time --- Reach, bend, kneel and have high level of manual dexterity
--- Occasionally be required to lift and carry up to 25 pounds ---
Fast paced environment with frequent interruptions --- Frequently
exposed to hazardous chemicals, extreme temperatures and to blood
borne pathogens --- Required to wear Personal Protective Equipment
while performing specific tasks or in certain areas --- Required to
work overtime and extended hours to support center operational
needs All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, disability, veteran status, national
origin or other legally protected classifications.
Keywords: CSL Plasma, Raleigh , Medical Screener - Reception Technician (Customer Service), Professions , Raleigh, North Carolina
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