Technical Support Analyst

Company: Robert Half
Location: Raleigh
Posted on: January 12, 2021

Job Description:

Ref ID: 03220-9502805012Classification: Technical Support AnalystCompensation: $50000.00 to $60000.00 yearlyRobert Half technology is looking for a technical support/helpdesk employee. You will be monitoring and maintaining the computer systems and networks within an organization in a technical support role. This position is with a leading company in the healthcare industry, and has the opportunity to grow into a lead role over time! This is a direct full-time position that comes with a competitive benefit package, PTO structure and 401K option. If you are interested in applying for this position, please email Walter.Sherwood@rht.com directly!Job Requirements:REQUIREMENTS: --- To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed --- Relevant education and/or training will be considered a plus --- Working with customers/employees to identify computer problems and advising on the solution --- Logging and keeping records of customer/employee queries --- Analyzing call logs so you can spot common trends and underlying problems --- Updating self-help documents so customers/employees can try to fix problems themselves --- Working with field engineers to visit customers/employees if the problem is more serious --- Testing and fixing faulty equipmentRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Raleigh , Technical Support Analyst, Professions , Raleigh, North Carolina