Solution Quality Analyst

Company: Alight Solutions
Location: Raleigh
Posted on: October 17, 2020

Job Description:

Alight unlocks enterprise growth for the world s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com.

The Solution Quality Analyst (SQA) is accountable to test and sign-off on the quality of the solution ensuring that it meets client requirements and acceptance criteria as defined by the Solution Leader and agreed upon by the Business Sponsor. The SQA leverages deep domain expertise to participate in end user requirements and understands client impact and design. The SQA will create test environments, update configuration, and troubleshoot configuration issues, and will setup realistic test participant data. The SQA uses client and domain knowledge to create and execute test cases and works with the Solution Leader to prepare for User Acceptance Testing. This role will also capture and analyze defects and problem areas to identify key quality risks and partners with the team to test applications.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

* Development, documentation, execution, tracking and results reporting of manual test cases for assigned projects

* Creation of detailed bugs for all issues discovered during test execution

* Management/delivery of assigned enhancements/bugs within each two-week Sprint cycle

* Retest/closure of assigned bugs

* Track and report on progress/results for assigned projects

* Work closely in partnership with Software Development and Product team members in an Agile SDLC environment

* Review business requirements and application designs to assist with test strategy creation

* Design and implement QA test environments

OTHER JOB DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

* Meeting deadlines for the assigned tasks

* Ensuring all projects follow corporate security policies

* Learning new tools and processes when required

* Other ad hoc projects

KNOWLEDGE AND SKILLS REQUIRED:

* Strong knowledge of the CBA Domain, product & environment setup knowledge

* Ability to think critically and develop creative test approaches to ensure the platform meets/exceeds clients expectations

* Software testing experience

* Strong ability to anticipate what end-users might do incorrectly (negative testing) to ensure a robust solution

* Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry

* Strong Analytical and problem-solving skills

* Strong customer first and quality matters mentality

* Proficiency in Microsoft Excel and Word

* Ability to perform a variety of tasks, manage competing priorities, and complete tasks on-time in a fast-moving environment

* Ability to work well under pressure and handle stress during high activity and peak volume periods

* Ability to work with a variety of cross functional teams to deliver results

* Support production deployments through smoke testing

* Keen attention to detail

EDUCATION AND EXPERIENCE:

* Bachelor s degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS, Engineering) or equivalent work experience

SKILLS/OTHER PERSONAL ATTRIBUTES REQUIRED:

* Must be self-motivated and self-directed

* Pro-actively works on his/her own development and serves as a role model for those on his/her team

* Ability to give and receive constructive feedback

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.



Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer..

Keywords: Alight Solutions, Raleigh , Solution Quality Analyst, Professions , Raleigh, North Carolina