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User Support Technician

Company: The Evolvers Group
Location: Raleigh
Posted on: October 16, 2020

Job Description:

Job Details The User Support Technician (Service Support Analyst) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens. The position is a contractor role (there are currently 2 other contractors) and is responsible for evaluating, documenting and resolving issues that requires specific skills and specialized training as a Desktop Subject Matter Expert (SME). This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. Required Experience Experience providing excellent customer service skills using ITIL methodology Experience working in a call center environment and Service Desk role Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 10, Microsoft Office suite, and O365 Troubleshooting skills in desktop hardwaresoftware, network connectivity, network printing, email, smart phones, and web-based applications Experience with Service Now is preferred. HDI Support Center Analyst, ITILv3 Foundation A+ certification is preferred Minimum Education Requirements Associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution.

Keywords: The Evolvers Group, Raleigh , User Support Technician, Professions , Raleigh, North Carolina

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