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Desktop Support Analyst

Company: Kelly IT
Location: Raleigh
Posted on: January 17, 2020

Job Description:

Support customer issues and requests by creating, tracking, and documenting solution in a support database and monitoring the support queue. Install, configure, test, maintain and troubleshoot customer workstations and related hardware and software. Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions. Troubleshoot network connectivity issues including wireless access points, devices connected to the wireless network, preliminary bandwidth issues and printer routing problems. Act as designated IT point of contact for facilities in case of any IT-related emergency or maintenance. Consult with customers to assist in obtaining hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s). Maintain tact and composure in stressful situations; communicate effectively and work cooperatively with other staff members and customers of technical services; and establish and maintain effective working relationships with management, team members, other staff, and customers. EDUCATION / EXPERIENCE REQUIREMENTS : A degree in Information Systems preferred or 5 years of technical and 3 years of customer service experience required. Proficiency with Microsoft Office Products (Office365). Corporate experience directly supporting Windows 7 and 10. PC encryption - provided by Dice

Keywords: Kelly IT, Raleigh , Desktop Support Analyst, Professions , Raleigh, North Carolina

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