Help Desk Analyst

Company: The Select Group
Location: Raleigh
Posted on: January 17, 2020

Job Description:

HELP DESK ANALYST The Select Group is looking for a Help Desk Analyst for one of our clients in Raleigh, NC HELP DESK ANALYST REQUIREMENTS: Ticketing system experience. (ANY) Customer facing experience / strong communication Experience troubleshooting customer issues - Preferably dealing with hardware and software install/updates/upgrades/migrations Able to talk technical to non-technical people - Will be talking with internal customers who are NOT technical, need to be able to communicate to them in terms they understand when troubleshooting or explaining things Soft skills: Problem solving/ analytical thinker, meeting deadlines, organized, eager to learn, trainable, professionalism HELP DESK ANALYST NICE TO HAVE SKILLS : Experience with Nintex (Business Process Software) Experience on-boarding new hires Troubleshooting network issues Knowledge of Windows Server Operating Systems A, N, MCP, MCITP Prior law firm experience HELP DESK ANALYST RESPONSIBILITIES: Provide on-site, remote or helpdesk user support and user account administration. Participate in Help Desk operations to provide prompt and thorough support to firm users and maintain accurate and timely updates to Help Desk cases. Work with firm users to identify and resolve issues to desktop environment. Perform hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary. Monitor and ensure installation of operating system updates and assigned software applications. Create and maintain detailed documentation of the IT systems and deployments. Assist with asset inventory and performs relocation of IT equipment (PC's, monitors, phones, etc.). Work with IT staff to identify trends and resolve recurring issues related to end users. Keep current on latest technology trends and IT developments, recommend upgrades in hardware/software systems as appropriate. Assist with on-boarding of new hires (getting equipment imaged, access to tools, etc.) Making sure security features are up to date organization is protected About The Select Group: We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network. We have the privilege of impacting lives, so let us impact yours. The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Keywords: The Select Group, Raleigh , Help Desk Analyst, Professions , Raleigh, North Carolina