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Loan Servicing Specialist 3 - Auto

Company: Wells Fargo
Location: Raleigh
Posted on: November 11, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.? In order to receive text message invitations, your profile must include a mobile phone number designated as ?Personal Cell? or ?Cellular? in the contact information of your application.At Wells Fargo, we want to satisfy our customers? financial needs and help them succeed financially. We?re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you?ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country.? We serve mass market, affluent, and small business customers; as well as provide home and personal lending.? Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.? We?ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwideThe Loan Servicing Specialist 3 within Wells Fargo Auto is responsible for providing daily operational support to the various loan servicing departments provided below:

  • Collateral Management ?Prepare title documentation or review existing title work to ensure Wells Fargo Auto is lienholder on origination titles. Service inbound and place outbound calls with customers, dealers, DMVs and internal business partners related to unperfected loans.? Role specializes in eliminating title exceptions originated from Consumer Auto Center loan originations or dealers in the Specialty Market portfolio.
  • Paids Research- Releasing collateral documents to the appropriate party once the loan is paid off in a timely manner. Assisting customers who have misplaced their collateral documents. Servicing inbound calls from customers, dealers, and internal business partners relating to collateral documents for closed accounts. Working multiple specialized reports in relation to the release of collateral document.
  • GAP Claims: Responsible for initiating a Guaranteed Asset Protection claim and aftermarket cancellation request to reduce the deficiency balance remaining after a total loss insurance settlement is received. GAP Claims provides services for customers, internal/external business partners, aftermarket product administrators and dealers.
  • Repair Check: Responsible for account maintenance of repossessed vehicles with repairable damage, in addition to the endorsement of insurance repair checks for non-total loss vehicles. Repair Check provides service to customers, internal/external business partners, and third party insurance companies.
  • GAP Follow Up:? Responsible for collecting documentation required to complete the GAP claim and aftermarket cancellation process to reduce the deficiency balance remaining after a total loss insurance settlement is received and verify the accuracy of rebates/refunds received. GAP Follow Up provides service for customers, aftermarket product administrators, and dealers.
  • Title Processing Unit (TPU)-?Receiving/Processing all?repossession titles for states requiring a repo title to sell?a vehicle?at?auction.? Flipping?the title to replace the registered owner with WFA?name. Processing?repo affidavits for states that do not require a repo title before selling vehicle at?auction. Distributing?all repo titles to various auctions depending location of repossessed vehicle.?
  • Total Loss (without GAP): Responsible for initiating aftermarket rebate cancellations on total loss accounts (without GAP) to reduce the deficiency balance remaining after a total loss insurance settlement is received. Total Loss provides services for customers, aftermarket product administrators, and dealers.Various work schedules available based upon specific business need.

    Required Qualifications
    • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

      Desired Qualifications
      • Basic Microsoft Office skills
      • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact with all levels of an organization

        Other Desired Qualifications
        • Ability to communicate confidentially and professionally
        • Ability to organize and manage multiple priorities
        • Ability to research and report on a variety of issues using problem solving skills
        • Ability to work effectively, as well as independently, in a team environment
        • Strong time management skills and ability to meet deadlines
        • Automobile operations experience related to title or affidavit document preparation
        • Working knowledge and experience of AutoIMS, CARS,? FDI, Filenet, Imaging

          Job Expectations
          • Must be able to attend full duration of required training period
          • Ability to work nights, weekends, and/or holidays as needed or scheduled

            Street Address
            NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

            Company Description:

            Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo---s vision is to satisfy our customers--- financial needs and help them succeed financially. With approximately 261,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune---s 2019 rankings of America---s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.--Wells Fargo has been helping military members and veterans succeed financially for nearly 170 years. Throughout the years, Wells Fargo has supported military members and veterans through initiatives to recruit and retain team members, and through foundation donations, countless volunteer hours, and event sponsorship.

Keywords: Wells Fargo, Raleigh , Loan Servicing Specialist 3 - Auto, Other , Raleigh, North Carolina

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