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Senior Solutions Consultant in Raleigh, North Carolina - Careers at 1020 - Raleigh, NC - LogMeIn

Company: LogMeIn
Location: Raleigh
Posted on: October 13, 2019

Job Description:


Overview


LogMeIn is seeking a Solutions Consultant to support our LastPass Identity product in a pre-sales capacity to our prospects and customers. This role will be a great opportunity to learn and build expertise within the increasingly critical space of Identity and Access Management.

Partnering with the Field and Internal Sales Groups to drive revenue will be a key part of this role along with working closely with our cross-functional partners in Product, Development, Support, Customer success and Marketing. Working closely with Sales and the customer, you will be expected to explain, demonstrate and promote our technology in a digestible way as well as manage the proof of concept process. You will also be assisting customers with their technical issues as needed for new opportunities and/or to mitigate retention risk. This is a critical role in helping our customers understand the ability of our products, differentiate ourselves from our competition and set the foundation for strong, long lasting customer relationships.


Responsibilities

  • Act as the technical point of contact during the sales cycle, running customized demonstrations, providing technical training, playing a key role in RFI/RFPs, pilots and pre-sale technical qualification.
  • Assist customers with their technical issues as needed where there is a new opportunity or pilot/POC in-flight
  • Define pilots/POCs by clearly documenting business, product objectives and success criteria
  • Lead pilots/POCs by technical scoping and work directly with the sales team to manage, execute and monitor the process with the customer
  • Understand technical, product and customer requirements; be comfortable leading presentations and discussions with client security contacts
  • Stay current on the competitive landscape and provide feedback to product, engineering, sales and marketing on product roadmap and direction
  • Work closely with other groups within LogMeIn to escalate/ troubleshoot any presales issues, providing detailed input to diagnose and resolve client issues
  • Communicate with clients by email, phone, online meetings and onsite visits for presentations and training workshops
  • Attend periodic trade show events with potential speaking roles
  • Learning how to demo, use and present all IAM products in front of customers, becoming a product expert over time.
  • Learn and adopt LogMeIn's chosen sales and demonstration methodologies.

    Qualifications

    • Degree with Business or Technology/Software focus preferred
    • Technical sales or pre-sales experience
    • Ability to present competently and confidently to clients
    • Ability to handle business and technical Q&A sessions during presentations
    • Experience of working in fast-paced SaaS product organizations preferred
    • Ability to develop a solid understanding of our customers' operational, IT architecture, security, and technical requirements, in order to technically qualify and map that information to a solution that meets their needs
    • Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
    • Strong problem-solving capabilities with a 'get it done' attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions during the pre-sales process
    • Team player with excellent oral and written communication skills; self-driven, with the ability to work independently when required

      About


      LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world's top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

      OUR VALUES
      Be Accountable - even when no-one is looking
      Thrive Together - greatness comes from unlocking each other's potential
      Advance Confidently - we find opportunity and act on it
      Collaborate Openly - our whole is greater than the sum of our parts
      Engage Fearlessly - we speak up and listen

Keywords: LogMeIn, Raleigh , Senior Solutions Consultant in Raleigh, North Carolina - Careers at 1020 - Raleigh, NC - LogMeIn, Other , Raleigh, North Carolina

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