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Wire Transfer Specialist

Company: First Citizens Bank & Trust Company
Location: Raleigh
Posted on: September 15, 2019

Job Description:

Position Description:
* Effectively process customer and internal department wire transfer transactions for all companies of First Citizens Bancshares, using the automated wire transfer system. * Work in a high pace/high risk team environment to ensure all wires are processed in a timely manner, while documenting actions and maintaining accuracy.* Ensure FEDwire transactions are in compliance with federal regulations in accordance to AML/BSA and the US Department of Treasury OFAC laws. ----* Follow all outlined security procedures such as customer call-back, deposit suspect, proper holds and credit line approvals. * Resolve branch, department, and customer wire-related issues and inquiries. * Extensive customer service performed via phone and email.

Position Requirements:
Basic Qualifications:High school diploma or GED with a minimum of 2 years customer service experience.Additional Requirements:* Strong customer service skills.* Attention to detail.* Ability to communicate professionally both orally and in writing.* Financial Services experience.* Ability to quickly learn and understand the functionality within software applications.* Flexibility to work late without advanced notice.* Available and willing to assist during emergency events or inclement weather. Other Preferred Qualifications:* General FED regulatory knowledge.* Wire transfer systems experience.* Experience handling high call volume in a high production-risk area.* Ten key and data entry skills.* Works well in a team environment.* Ability to focus and stay on task.* Associate degree.

Company Description:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money --- and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.First Citizens Bank. Forever First--. Member FDIC.Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/VeteranIf you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.

Keywords: First Citizens Bank & Trust Company, Raleigh , Wire Transfer Specialist, Other , Raleigh, North Carolina

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