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Content Strategist

Company: Red Hat
Location: Raleigh
Posted on: September 14, 2019

Job Description:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.The Red Hat Customer Experience and Engagement (CEE) team is looking for a Content Strategist to join us in Raleigh, NC. In this role, you will play a critical role in making Red Hat's product documentation a competitive differentiator. You'll lead the creation and implementation of a comprehensive strategy that defines content deliverables to support key business objectives and review high-level development scoping information to determine initial resource requirements. As a Content Strategist, you will work with the functional program, Content Services teams, and customer experience groups to ensure that the content meets the needs of all internal stakeholders and, most importantly, provides an outstanding customer experience.

  • Lead people and projects in an open way that inspires confidence; demonstrate negotiation, leadership, and persuasion skills
  • Review high-level development scoping information and determine initial resource requirements to support initiatives
  • Lead or participate in Customer Content Services (CCS) team's initiatives
  • Assess the audience for program deliverables; communicate clearly, concisely, and confidently
  • Demonstrate complex problem-solving skills in resolving cross-functional issues
  • Manage content strategy for releases on your own; develop, publish, and get approval for a content strategy plan of record
  • Define recommendations on content standards, needed improvements, and content gaps Prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts
  • Understand the impact of content decisions and strategy, not just within customer content services, but on areas across Red Hat
  • Curate content for the product page on the Red Hat website for each release of an offering
  • Serve as the single point of contact for stakeholders, provide content services approvals to program management teams, report status, and negotiate changes to deliverables and schedules
  • Work with support product leads to establish content readiness for the releases of new offerings and present content highlights and challenges during quarterly service reviews and program meetings
    • Bachelor's degree in a related field
    • 5+ years of experience working with enterprise software documentation, either as a technical writer, information architect, or content strategist
    • Familiarity with structured, topic-based authoring and information architecture
    • Experience working with diverse sets of stakeholders to solve complex problems
    • Ability to inspire people irrespective of their job title
    • Experience in the enterprise software industry, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
    • Familiarity with Red Hat's portfolio of offerings is a plusRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Keywords: Red Hat, Raleigh , Content Strategist, Other , Raleigh, North Carolina

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