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Loan Services Specialist

Company: First Citizens Bank
Location: Raleigh
Posted on: August 16, 2019

Job Description:

Position Description:

Responsible for daily life of loan servicing in a high volume, time sensitive environment. Functions to include, but not limited to, system maintenance requests, posting of payments/payoff and advances, formal payoff requests, NSF processing, ACH set-up, researching loan histories, hazard and flood insurance tracking, paid out processing to include releasing liens for real estate/non-real estate loans and other duties as assigned. Ensure that assigned work has been completed and departmental service levels have been met.

Effectively provide support and/or problem resolution, both orally and/or in writing, to branches and customers for high call volume received through the Branch Central Hotline for Loans and the Customer Care Center, to ensure acceptable customer service for all post-closing loan related issues. Keep abreast of and comply with all loan operations polices/procedures, bank policy and federal/state and other governmental rules and regulations at a multi-state level.

Position Requirements:

Strong customer service skills

General knowledge of MS Word, Excel, Outlook

General knowledge of loan related documentation

Ability to exercise good judgment

Ability to communicate effectively in oral and written communication

Ability to perform in a demanding production environment

Attention to detail

General knowledge of banking related state and federal regulations

Keywords: First Citizens Bank, Raleigh , Loan Services Specialist, Other , Raleigh, North Carolina

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