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Desktop Support

Company: MSYS Inc.
Location: Raleigh
Posted on: July 15, 2019

Job Description:

Title Desktop Support Location Raleigh, NC, United States Length Long term Restriction W2 or C2C Description Interview Type Skype Very long term project initial PO for 6 months, expect to go for 4+ years Onsite - No Remote Expected Skills Able to work without assistance can provide limited leadership to others able to manage medium complexity work efforts may have industry experience. Description (including, but not limited to) 1. Technical assistance, support, and advice to end users for hardware, software, and systems 2. Hands-on technical and functional assistance to business and technical users 3. Remote technical and functional assistance to business and technical users Required Skills 5 years experience Respond to incoming telephone or email inquiries and request for assistance. Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users. Determines the most effective manner to resolve client's issues. Consults with other staff when necessary. Records, update, and assign tickets within Remedy Ticket System. Resolve level 1 request such as password resets. Elevates complex andor high priority problems to the appropriate support groups. Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.

Keywords: MSYS Inc., Raleigh , Desktop Support, Other , Raleigh, North Carolina

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