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Customer Champion Team Member

Company: Carrier Enterprise
Location: Raleigh
Posted on: July 15, 2019

Job Description:

Customer Champion Team Member Location:Raleigh, NC Job Code:3477 # of Openings:1 Description We currently have an exciting opportunity within our Carrier Enterprise Southeast Region for a Customer Champion Team Member who enjoys interacting with and satisfying customers with excellent service. Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 110 locations in 20 states and Puerto Rico. Company Website: ******************************** Job Responsibilities: As a Customer Champion Team Member you will be responsible for engaging with and taking care of our customers on the phone or over our E-commerce site by placing sales orders, assisting with account management, addressing inquiries related to open orders and order backlogs, and other customer service activities. This position involves close interaction with other departments such as Credit, Sales, our Stores and Distribution Centers. This position also has the added benefit of the option to work in our Customer Champion Center in Raleigh, or at any of our major branch locations*. Requirements: Able to build strong relationships with internal and external stakeholders Exceptional communication skills Have worked in a call center environment in the past Worked within the customer service field at least two years Proficient in Microsoft office application a must. Ability to analyze data and reports Ability to manage multiple priorities HVAC experience is preferred, but not required. Education High School Diploma or equivalent required AA/AS degree in Business or related field desired Additional Information Carrier Enterprise is an Equal Opportunity Employer *- other locations include: Charlotte, NC, Columbia, SC, Nashville and Knoxville, TN.

Keywords: Carrier Enterprise, Raleigh , Customer Champion Team Member, Other , Raleigh, North Carolina

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