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Bilingual Associate Intelligence Analyst

Company: GTL
Location: Raleigh
Posted on: February 15, 2019

Job Description:

GTL is currently seeking an Bilingual Associate Intelligence Analyst to join our team in Raleigh, NC. The position will be based at the customer site. The responsibility of the Associate Intelligence Analyst will be to transcribe recorded audio from phone-based interactions using proprietary software tools. The selected candidate will have the opportunity to utilize training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities supported.
This is a weekday PM shift position (approximately 2PM to 10PM).
Responsibilities include by are not limited to:
---Listen to calls to extract data to help identify trends within the facilities
---Collects and compiles data
---Assist facility staff with investigations by utilizing specialized software
---Establish a fundamental understanding of the facility's operation to include policies and procedures, and data sources available for analysis
---Proactively assist in helping the customer to accomplish objectives and mission
---Submit detailed reports to customer regarding intelligence findings
---Fulfill requests for all call recordings or other related data as authorized and requested
---Participation in court or other administrative related hearings as needed

Qualifications:
---High School Diploma or General Educational Development (GED) diploma required; Bachelor's degree preferred
---Fluency (written and verbal) in both English and Spanish is required
---Minimum of 2 years of related administrative experience
---Ability to develop a fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures
---Excellent verbal and written communication skills
---Excellent listening skills
---Ability to transcribe information; strong typing skills
---Prepared to testify in court or other administrative related hearings as needed
---Proficient in Microsoft Windows OS and Microsoft Suite
---Ability to learn GTL and third-party software applications within the first six months of hire
---Ability to work in a fast-paced environment and meet competing deadlines
---Strong problem-solving skills with an interest and ability to conduct analysis and report on findings GTL & Telmate. Two technology leaders, one powerful opportunity.

GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities.

GTL is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

#DCE

Keywords: GTL, Raleigh , Bilingual Associate Intelligence Analyst, Other , Raleigh, North Carolina

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